Negotiation for Managing Conflict in Construction Industry with Multicultural Context: A Systematic Review of Literature

Khee Ern Tsao, Zulkiflee Abdul-Samad*, Nur Mardhiyah Aziz, Brabha Nagaratnam

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

Abstract

The construction business plays a significant part in economic growth nowadays, conflicts occurred in the project phases will slow down the construction progress, or drive to the worst scenario in abandoning the project. Negotiators need to overcome the conflict and smoothen the progress of the construction project with minimum harm to project stakeholders. This study conducted a systematic literature review of 60 publications published globally on conflict and negotiation areas to analyse and identify the negotiation factors. Based on the review and descriptive statistical analysis, the findings show there are linkages among the construction, business, and psychology sectors in handling conflicts through negotiation. However, culture-based negotiation or conflict management in construction industry studies are very few. There is an opportunity for future researches to bridge the study on culture-based negotiation and conflict management in the construction industry with multicultural context.

Original languageEnglish
Pages (from-to)95-115
Number of pages21
JournalJournal of Design and Built Environment
Volume21
Issue number3
DOIs
Publication statusPublished - 31 Dec 2021

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