Abstract
This article introduces novel modelling approaches to the co-creation of service innovation in social contexts. The models respond to some of the practical challenges of working with multiple stakeholders in distributed environments. The aim of the tools is to enable, support and guide the complex discussions that are required to identify, and strengthen participation in the co-creation processes of service innovation in contexts of health, social care and welfare. Evidence suggests that the tools support stakeholders’ reflection on the wide range of social, ethical, moral, organizational and technical challenges of sustainable and effective services and associated service environments.
| Original language | English |
|---|---|
| Pages (from-to) | 353-355 |
| Number of pages | 3 |
| Journal | Public Money and Management |
| Volume | 42 |
| Issue number | 5 |
| Early online date | 8 Nov 2021 |
| DOIs | |
| Publication status | Published - 4 Jul 2022 |
Keywords
- Digital tools
- living labs
- multi-agency
- partnerships
- public services
- stakeholders