Obscured variability: The distinction between emotion work and emotional labor

Jamie Callahan, Eric McCollum

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

Original languageEnglish
Title of host publicationManaging Emotions in the Workplace
EditorsNeal Ashkanasy, Wilfred Zerbe, Charmine Hartel
Place of PublicationArmonk, NY
PublisherM.E. Sharpe Inc.
ISBN (Print)978-0765609380
Publication statusPublished - 2002

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