Obscured variability: The distinction between emotion work and emotional labor

Jamie Callahan, Eric McCollum

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

Original language	English
Title of host publication	Managing Emotions in the Workplace
Editors	Neal Ashkanasy, Wilfred Zerbe, Charmine Hartel
Place of Publication	Armonk, NY
Publisher	M.E. Sharpe Inc.
Pages	219-231
ISBN (Print)	978-0765609380
Publication status	Published - 2002

Cite this

@inbook{32c6dbc0f2024757b0902778ced660f8,

title = "Obscured variability: The distinction between emotion work and emotional labor",

author = "Jamie Callahan and Eric McCollum",

year = "2002",

language = "English",

isbn = "978-0765609380",

pages = "219--231",

editor = "Neal Ashkanasy and Wilfred Zerbe and Charmine Hartel",

booktitle = "Managing Emotions in the Workplace",

publisher = "M.E. Sharpe Inc.",

address = "United States",

}