Older people’s perceptions and self-reported usage of the mobile app, “Hear Me Now”: a feasibility study

Glenda Cook*, Annette Hand, Jill Wales, Alexandra Kirton

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review


Purpose and originality: Mobile technology and applications offer a new approach to personalised care for older people. Hear Me Now (HMN), developed by Maldaba Ltd, is an application for smartphones and tablets. Although originally conceived and co-produced by individuals with learning disabilities and their supporters, anecdotal evidence from specialist practitioners indicated that older people with chronic health conditions and frailty might also benefit from use of the HMN app. This feasibility study sought to explore whether older people could use the HMN app, and examine their usage.
Approach: A purposive sample of 6 individuals (M=4; F=2) aged between 65-90 years was recruited for the study. Following training, the participants used HMN at home for different purposes over 3 months. Concurrently the participants took part in an online interview every 3 weeks (N=5 interviews). They also completed the Task Load Index (NASA-TLX) questionnaire during week one and 12, and the system usability scale during week 12 to assess usability of HMN.
Findings: The participants used the HMN app for a range of purposes and indicated that their confidence and skills increased when using HMN. Though the participants reported diverse experiences of using HMN for different purposes, it was clear the majority considered this app helpful in managing daily life and their health conditions, however, they also experienced barriers in its use such as dexterity and visual problems.
Original languageEnglish
Pages (from-to)1-11
Number of pages11
JournalWorking with Older People
Early online date6 Sep 2022
Publication statusE-pub ahead of print - 6 Sep 2022

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