TY - JOUR
T1 - Overcoming job demands to deliver high quality care in a hospital setting across Europe
T2 - The role of teamwork and positivity
AU - Costa, Patrícia L.
AU - Passos, Ana M.
AU - Silva, Silvia A.
AU - Sacadura-Leite, Ema
AU - Tavares, Susana M.
AU - Spânu, Florina
AU - Dimitrova, Elitsa
AU - Basarovska, Vera
AU - Milosevic, Milan
AU - Turk, Meral
AU - Panagopoulou, Efharis
AU - Montgomery, Anthony
N1 - Funding information: The research leading to these results has received funding from
the European Union’s Seventh Framework Programme [FP7-HEALTH2009-single-stage] under grant agreement no. [242084].
PY - 2014/9/1
Y1 - 2014/9/1
N2 - Health care professionals deal on a daily basis with several job demands – emotional, cognitive, organizational and physical. They must also ensure high quality care to their patients. The aim of this study is to analyse the impact of job demands on quality of care and to investigate team (backup behaviors) and individual (positivity ratio) processes that help to shield that impact. Data was collected from 2,890 doctors and nurses in 9 European countries by means of questionnaires. Job demands have a negative impact on the quality of care delivered by health professionals. Backup behaviors had a mediating effect between job demands and quality of care. Also, the positivity ratio of professionals (ratio of positive and negative emotions experienced) was also found as a significant mediator between most job demands and quality of care dimensions. Finally, we found a double mediation between most job demands and quality of care, where backup behaviors influenced the positivity ratio. Quality of care in hospitals is closely related to job demands. Hospital managers should consider the importance of cooperation within health care professionals’ teams and ought to find ways to develop teamwork in order to promote patients’ safety.
AB - Health care professionals deal on a daily basis with several job demands – emotional, cognitive, organizational and physical. They must also ensure high quality care to their patients. The aim of this study is to analyse the impact of job demands on quality of care and to investigate team (backup behaviors) and individual (positivity ratio) processes that help to shield that impact. Data was collected from 2,890 doctors and nurses in 9 European countries by means of questionnaires. Job demands have a negative impact on the quality of care delivered by health professionals. Backup behaviors had a mediating effect between job demands and quality of care. Also, the positivity ratio of professionals (ratio of positive and negative emotions experienced) was also found as a significant mediator between most job demands and quality of care dimensions. Finally, we found a double mediation between most job demands and quality of care, where backup behaviors influenced the positivity ratio. Quality of care in hospitals is closely related to job demands. Hospital managers should consider the importance of cooperation within health care professionals’ teams and ought to find ways to develop teamwork in order to promote patients’ safety.
UR - http://www.scopus.com/inward/record.url?eid=2-s2.0-84928035274&partnerID=MN8TOARS
U2 - 10.1016/j.rpto.2014.11.001
DO - 10.1016/j.rpto.2014.11.001
M3 - Article
SN - 1576-5962
VL - 30
SP - 105
EP - 112
JO - Revista de Psicologia del Trabajo y de las Organizaciones
JF - Revista de Psicologia del Trabajo y de las Organizaciones
IS - 3
ER -