Participative service redesign using appreciative inquiry

Approaches to the development of strategy within the context of change vary in both style and success. A participatory approach to change provides everyone involved in the process with the opportunity to share their experience and knowledge, explore common values and create something they can have shared ownership of and responsibility for. The challenges to management are often around their perceived position of power, their need to control and plan the change process and the concept that ideas are best generated by experts.