Performance and the service encounter: An exploration of narrative expectations and relationship management in the outdoor leisure market

Peter Varley, Geoff Crowther

Research output: Contribution to journal › Article › peer-review

4 Citations (Scopus)

Fingerprint

Dive into the research topics of 'Performance and the service encounter: An exploration of narrative expectations and relationship management in the outdoor leisure market'. Together they form a unique fingerprint.

Business & Economics