Performance benchmarking and strategic homogeneity of Indian banks

Avinandan Mukherjee, Prithwiraj Nath, Manabendra Pal

Research output: Contribution to journalArticlepeer-review

62 Citations (Scopus)

Abstract

Explores the linkage between performance benchmarking and strategic homogeneity of Indian commercial banks. Devises a method of benchmarking performance of Indian commercial banks using their published financial information. Defines performance by how a bank is able to utilize its resources to generate business transactions and is measured by their ratio, which is then called the efficiency. The concept of efficiency is critical from a marketing perspective. Methodologically, in order to overcome some of the shortcomings of simple efficiencies obtained through self-appraisal of individual banks, a more “democratic” concept of cross-efficiency evaluated with the process of peer-appraisal has been brought in to benchmark the banks. Clusters banks based on similarity in business policy which offers a framework for competitive positioning in the target market and serves as a basis for long-term strategic focus. Finds that the public sector banks generally outperform the private and foreign banks in this rapidly evolving and liberalizing sector.

Original languageEnglish
Pages (from-to)122-139
Number of pages18
JournalInternational Journal of Bank Marketing
Volume20
Issue number3
DOIs
Publication statusPublished - 1 Jun 2002
Externally publishedYes

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