Practitioner buy-in and resistance to e-enabled information sharing across agencies : the case of an e-government project to join up local services in England

Susan Baines, Pat Gannon-Leary, Rob Wilson

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

1 Citation (Scopus)

Abstract

FrAmework for Multi-agency Environments (FAME) is one of 23 national projects within the e-government strategy to reform and modernize local services in England. Six local projects each worked with an IT supplier (known as a technology partner) to produce a technical system for the exchange and management of client / patient information across agency and professional boundaries. All participants, including the technology partners, insisted that FAME was about people, organizations and change more that it was about technology. This paper draws upon the successes and setbacks of these local projects in order to report some urgent lessons for the implementation of e-government initiatives that involve new working practices for front-line practitioners.
Original languageEnglish
Title of host publicationChallenges of Expanding Internet: E-Commerce, E-Business, and E-Government
EditorsMatohisa Funabashi, Adam Grzech
Place of PublicationLondon
PublisherSpringer
Pages297-311
Volume189
ISBN (Print)9780387287539
DOIs
Publication statusPublished - 2005

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