Prioritizing unread e-mails: people send urgent responses before important or short ones

Anna L. Cox; Jon Bird; Duncan P. Brumby; Marta E. Cecchinato; Sandy J.J. Gould

doi:10.1080/07370024.2020.1835481

Prioritizing unread e-mails: people send urgent responses before important or short ones

Anna L. Cox^*, Jon Bird, Duncan P. Brumby, Marta E. Cecchinato, Sandy J.J. Gould

^*Corresponding author for this work

Computer and Information Sciences

Research output: Contribution to journal › Article › peer-review

5 Citations (Scopus)

8 Downloads (Pure)

Original language	English
Pages (from-to)	511-534
Number of pages	24
Journal	Human-Computer Interaction
Volume	36
Issue number	5-6
Early online date	23 Nov 2020
DOIs	https://doi.org/10.1080/07370024.2020.1835481
Publication status	Published - 1 Oct 2021

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10.1080/07370024.2020.1835481

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title = "Prioritizing unread e-mails: people send urgent responses before important or short ones",

keywords = "e-mail, prioritization, inbox management, decision-making, time pressure",

author = "Cox, {Anna L.} and Jon Bird and Brumby, {Duncan P.} and Cecchinato, {Marta E.} and Gould, {Sandy J.J.}",

note = "Funding information: This work was supported by the UK Engineering and Physical Sciences Research Council (EPSRC) grants EP/L504889/1 and EP/K025392/1.",

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AU - Cox, Anna L.

AU - Bird, Jon

AU - Brumby, Duncan P.

AU - Cecchinato, Marta E.

AU - Gould, Sandy J.J.

N1 - Funding information: This work was supported by the UK Engineering and Physical Sciences Research Council (EPSRC) grants EP/L504889/1 and EP/K025392/1.

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KW - e-mail

KW - prioritization

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KW - decision-making

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JO - Human-Computer Interaction

JF - Human-Computer Interaction

IS - 5-6

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Prioritizing unread e-mails: people send urgent responses before important or short ones

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