Prioritizing unread e-mails: people send urgent responses before important or short ones

Anna L. Cox*, Jon Bird, Duncan P. Brumby, Marta E. Cecchinato, Sandy J.J. Gould

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

5 Citations (Scopus)
38 Downloads (Pure)
Original languageEnglish
Pages (from-to)511-534
Number of pages24
JournalHuman-Computer Interaction
Volume36
Issue number5-6
Early online date23 Nov 2020
DOIs
Publication statusPublished - 1 Oct 2021

Keywords

  • e-mail
  • prioritization
  • inbox management
  • decision-making
  • time pressure

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