Public services and the consumer: Empowerment or control?

Earth & Environmental Sciences

• empowerment 100%
• public service 94%
• responsibility 71%
• services 48%
• social policy 36%
• public 34%
• service area 33%
• technological change 32%
• typology 26%
• organization 18%
• consumption 17%

Social Sciences

• public service 65%
• empowerment 61%
• producer 36%
• responsibility 17%
• consumer interest 15%
• rationing 14%
• technological change 11%
• Social Policy 9%
• typology 9%
• empirical research 8%
• organization 6%
• management 5%