Questionable concepts: Critique as a Resource for Designing with Eighty Somethings

John Vines, Mark Blythe, Stephen Lindsay, Paul Dunphy, Andrew Monk, Patrick Olivier

    Research output: Contribution to conferencePaperpeer-review

    40 Citations (Scopus)

    Abstract

    This paper reports findings from a series of participatory design workshops with ten people over eighty years old. The focus of the workshops was new banking technologies for the older old. Participants were asked to discuss their current experiences of banking and given packs of concept cards which contained design sketches and brief outlines of concepts for new financial services. The designs on the cards were deliberately provocative and aimed to encourage criticism and debate. Participants wrote and drew on the cards and the workshops were recorded and transcribed. The participants were extremely critical of current banking practices and most of the new concepts we presented to them. Their questions and comments led to a number of insights and further iterations. The paper argues that critique is an essential resource for design, both in terms of identifying problems and iterating ideas.
    Original languageEnglish
    DOIs
    Publication statusPublished - May 2012
    Event30th ACM Conference on Human Factors in Computing Systems, CHI 2012 - Austin, Texas, Austin, TX, United States
    Duration: 5 May 201210 May 2012
    http://chi2012.acm.org/program/desktop/Session232.html?searchterm=health+system

    Conference

    Conference30th ACM Conference on Human Factors in Computing Systems, CHI 2012
    CountryUnited States
    CityAustin, TX
    Period5/05/1210/05/12
    Internet address

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