Questionable concepts: Critique as a resource for designing with eighty somethings

John Vines*, Mark Blythe, Stephen Lindsay, Paul Dunphy, Andrew Monk, Patrick Olivier

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

63 Citations (Scopus)

Abstract

This paper reports findings from a series of participatory design workshops with ten people over eighty years old. The focus of the workshops was new banking technologies for the older old. Participants were asked to discuss their current experiences of banking and given packs of concept cards which contained design sketches and brief outlines of concepts for new financial services. The designs on the cards were deliberately provocative and aimed to encourage criticism and debate. Participants wrote and drew on the cards and the workshops were recorded and transcribed. The participants were extremely critical of current banking practices and most of the new concepts we presented to them. Their questions and comments led to a number of insights and further iterations. The paper argues that critique is an essential resource for design, both in terms of identifying problems and iterating ideas.

Original languageEnglish
Title of host publicationConference Proceedings - The 30th ACM Conference on Human Factors in Computing Systems, CHI 2012
PublisherACM
Pages1169-1178
Number of pages10
ISBN (Print)9781450310154
DOIs
Publication statusPublished - 2012
Event30th ACM Conference on Human Factors in Computing Systems, CHI 2012 - Austin, TX, United States
Duration: 5 May 201210 May 2012

Conference

Conference30th ACM Conference on Human Factors in Computing Systems, CHI 2012
CountryUnited States
CityAustin, TX
Period5/05/1210/05/12

Cite this