Questionable concepts: Critique as a Resource for Designing with Eighty Somethings

John Vines; Mark Blythe; Stephen Lindsay; Paul Dunphy; Andrew Monk; Patrick Olivier

doi:10.1145/2207676.2208569

Questionable concepts: Critique as a Resource for Designing with Eighty Somethings

John Vines, Mark Blythe, Stephen Lindsay, Paul Dunphy, Andrew Monk, Patrick Olivier

Research output: Contribution to conference › Paper › peer-review

73 Citations (Scopus)

Abstract

This paper reports findings from a series of participatory design workshops with ten people over eighty years old. The focus of the workshops was new banking technologies for the older old. Participants were asked to discuss their current experiences of banking and given packs of concept cards which contained design sketches and brief outlines of concepts for new financial services. The designs on the cards were deliberately provocative and aimed to encourage criticism and debate. Participants wrote and drew on the cards and the workshops were recorded and transcribed. The participants were extremely critical of current banking practices and most of the new concepts we presented to them. Their questions and comments led to a number of insights and further iterations. The paper argues that critique is an essential resource for design, both in terms of identifying problems and iterating ideas.

Original language	English
DOIs	https://doi.org/10.1145/2207676.2208569
Publication status	Published - May 2012
Event	30th ACM Conference on Human Factors in Computing Systems, CHI 2012 - Austin, Texas, Austin, TX, United States Duration: 5 May 2012 → 10 May 2012 http://chi2012.acm.org/program/desktop/Session232.html?searchterm=health+system

Conference

Conference	30th ACM Conference on Human Factors in Computing Systems, CHI 2012
Country/Territory	United States
City	Austin, TX
Period	5/05/12 → 10/05/12
Internet address	http://chi2012.acm.org/program/desktop/Session232.html?searchterm=health+system

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10.1145/2207676.2208569

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abstract = "This paper reports findings from a series of participatory design workshops with ten people over eighty years old. The focus of the workshops was new banking technologies for the older old. Participants were asked to discuss their current experiences of banking and given packs of concept cards which contained design sketches and brief outlines of concepts for new financial services. The designs on the cards were deliberately provocative and aimed to encourage criticism and debate. Participants wrote and drew on the cards and the workshops were recorded and transcribed. The participants were extremely critical of current banking practices and most of the new concepts we presented to them. Their questions and comments led to a number of insights and further iterations. The paper argues that critique is an essential resource for design, both in terms of identifying problems and iterating ideas.",

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AU - Olivier, Patrick

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AB - This paper reports findings from a series of participatory design workshops with ten people over eighty years old. The focus of the workshops was new banking technologies for the older old. Participants were asked to discuss their current experiences of banking and given packs of concept cards which contained design sketches and brief outlines of concepts for new financial services. The designs on the cards were deliberately provocative and aimed to encourage criticism and debate. Participants wrote and drew on the cards and the workshops were recorded and transcribed. The participants were extremely critical of current banking practices and most of the new concepts we presented to them. Their questions and comments led to a number of insights and further iterations. The paper argues that critique is an essential resource for design, both in terms of identifying problems and iterating ideas.

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Questionable concepts: Critique as a Resource for Designing with Eighty Somethings

Abstract

Conference

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Designing Technologies with Older Adults: Ethical Tensions and Opportunities

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