Reconditioned merchandise: extended structured report formats in usability inspection

Gilbert Cockton, Alan Woolrych, Mark Hindmarch

    Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

    18 Citations (Scopus)

    Abstract

    Structured Problem Report Formats have been key to improving the assessment of usability methods. Once extended to record analysts' rationales, they not only reveal analyst behaviour but also change it. We report on two versions of an Extended Structured Report Format for usability problems, briefly noting their impact on analyst behaviour, but more extensively presenting insights into decision making during usability inspection, thus validating and refining a model of evaluation performance.
    Original languageEnglish
    Title of host publicationExtended abstracts of the 2004 conference on Human factors and computing systems - CHI '04
    Place of PublicationNew York
    PublisherACM
    Pages1433-1436
    ISBN (Print)1-58113-703-6
    DOIs
    Publication statusPublished - 24 Apr 2004
    EventConference on Human Factors in Computing Systems (CHI '04 ) - Vienna
    Duration: 24 Apr 2004 → …

    Conference

    ConferenceConference on Human Factors in Computing Systems (CHI '04 )
    Period24/04/04 → …

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