Recordkeeping in Voice-based Remote Community Engagement

Md Adnanul Islam; Dan Richardson; Manika Saha; Delvin Varghese; Tom Bartindale; Pratyasha Saha; Muhamad Risqi U. Saputra; Patrick Olivier

doi:10.1145/3613904.3642779

Recordkeeping in Voice-based Remote Community Engagement

Md Adnanul Islam, Dan Richardson, Manika Saha, Delvin Varghese, Tom Bartindale, Pratyasha Saha, Muhamad Risqi U. Saputra, Patrick Olivier

Computer and Information Sciences Department

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

1 Citation (Scopus)

22 Downloads (Pure)

Abstract

Driven by pragmatic, cost-related, and environmental factors, voice-based remote community engagement tools (such as Interactive Voice Response) are emerging as a key modality for engaging marginalized communities. These voice-based digital solutions offer new opportunities for distributed community engagement and empowerment, and the ability to capture, store, and access a wide range of different records (i.e., recordings, interactions and contextual metadata) associated with community engagements. This potential for large scale, distributed community record collection necessitates an understanding of inclusive and effective recordkeeping approaches for appraisal, documentation, preservation, and accessibility of different types of records (such as audio recordings, transcripts, reports, and observatory notes) related to voice-based community engagements. Through qualitative analysis of stakeholder focus group discussions with domestic workers (as marginalized community members) and NGOs working in the sector, we present valuable insights and recommendations for the development of recordkeeping approaches tailored to voice-based remote community engagement records.

Original language	English
Title of host publication	CHI '24: Proceedings of the CHI Conference on Human Factors in Computing Systems
Editors	Florian Floyd Mueller, Penny Kyburz, Julie R. Williamson, Corina Sas, Max L. Wilson, Phoebe Toups Dugas, Irina Shklovski
Place of Publication	New York, USA
Publisher	ACM
Pages	1-16
Number of pages	16
ISBN (Electronic)	9798400703300
DOIs	https://doi.org/10.1145/3613904.3642779
Publication status	Published - 11 May 2024
Event	CHI '24: CHI Conference on Human Factors in Computing Systems - Honolulu, United States Duration: 11 May 2024 → 16 May 2024 https://dl.acm.org/doi/proceedings/10.1145/3613904

Conference

Conference	CHI '24: CHI Conference on Human Factors in Computing Systems
Abbreviated title	CHI '24
Country/Territory	United States
City	Honolulu
Period	11/05/24 → 16/05/24
Internet address	https://dl.acm.org/doi/proceedings/10.1145/3613904

Keywords

IVR
audio
community engagement
HCI4D
community voice

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1145/3613904.3642779Licence: CC BY

3613904.3642779Final published version, 11.7 MBLicence: CC BY

Cite this

Islam, M. A., Richardson, D., Saha, M., Varghese, D., Bartindale, T., Saha, P., Saputra, M. R. U., & Olivier, P. (2024). Recordkeeping in Voice-based Remote Community Engagement. In F. F. Mueller, P. Kyburz, J. R. Williamson, C. Sas, M. L. Wilson, P. T. Dugas, & I. Shklovski (Eds.), CHI '24: Proceedings of the CHI Conference on Human Factors in Computing Systems (pp. 1-16). Article 740 ACM. https://doi.org/10.1145/3613904.3642779

Islam, Md Adnanul ; Richardson, Dan ; Saha, Manika et al. / Recordkeeping in Voice-based Remote Community Engagement. CHI '24: Proceedings of the CHI Conference on Human Factors in Computing Systems. editor / Florian Floyd Mueller ; Penny Kyburz ; Julie R. Williamson ; Corina Sas ; Max L. Wilson ; Phoebe Toups Dugas ; Irina Shklovski. New York, USA : ACM, 2024. pp. 1-16

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abstract = "Driven by pragmatic, cost-related, and environmental factors, voice-based remote community engagement tools (such as Interactive Voice Response) are emerging as a key modality for engaging marginalized communities. These voice-based digital solutions offer new opportunities for distributed community engagement and empowerment, and the ability to capture, store, and access a wide range of different records (i.e., recordings, interactions and contextual metadata) associated with community engagements. This potential for large scale, distributed community record collection necessitates an understanding of inclusive and effective recordkeeping approaches for appraisal, documentation, preservation, and accessibility of different types of records (such as audio recordings, transcripts, reports, and observatory notes) related to voice-based community engagements. Through qualitative analysis of stakeholder focus group discussions with domestic workers (as marginalized community members) and NGOs working in the sector, we present valuable insights and recommendations for the development of recordkeeping approaches tailored to voice-based remote community engagement records.",

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note = "CHI '24: CHI Conference on Human Factors in Computing Systems, CHI '24 ; Conference date: 11-05-2024 Through 16-05-2024",

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Islam, MA, Richardson, D, Saha, M, Varghese, D, Bartindale, T, Saha, P, Saputra, MRU & Olivier, P 2024, Recordkeeping in Voice-based Remote Community Engagement. in FF Mueller, P Kyburz, JR Williamson, C Sas, ML Wilson, PT Dugas & I Shklovski (eds), CHI '24: Proceedings of the CHI Conference on Human Factors in Computing Systems., 740, ACM, New York, USA, pp. 1-16, CHI '24: CHI Conference on Human Factors in Computing Systems, Honolulu, Hawaii, United States, 11/05/24. https://doi.org/10.1145/3613904.3642779

Recordkeeping in Voice-based Remote Community Engagement. / Islam, Md Adnanul; Richardson, Dan; Saha, Manika et al.
CHI '24: Proceedings of the CHI Conference on Human Factors in Computing Systems. ed. / Florian Floyd Mueller; Penny Kyburz; Julie R. Williamson; Corina Sas; Max L. Wilson; Phoebe Toups Dugas; Irina Shklovski. New York, USA: ACM, 2024. p. 1-16 740.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AU - Islam, Md Adnanul

AU - Richardson, Dan

AU - Saha, Manika

AU - Varghese, Delvin

AU - Bartindale, Tom

AU - Saha, Pratyasha

AU - Saputra, Muhamad Risqi U.

AU - Olivier, Patrick

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N2 - Driven by pragmatic, cost-related, and environmental factors, voice-based remote community engagement tools (such as Interactive Voice Response) are emerging as a key modality for engaging marginalized communities. These voice-based digital solutions offer new opportunities for distributed community engagement and empowerment, and the ability to capture, store, and access a wide range of different records (i.e., recordings, interactions and contextual metadata) associated with community engagements. This potential for large scale, distributed community record collection necessitates an understanding of inclusive and effective recordkeeping approaches for appraisal, documentation, preservation, and accessibility of different types of records (such as audio recordings, transcripts, reports, and observatory notes) related to voice-based community engagements. Through qualitative analysis of stakeholder focus group discussions with domestic workers (as marginalized community members) and NGOs working in the sector, we present valuable insights and recommendations for the development of recordkeeping approaches tailored to voice-based remote community engagement records.

AB - Driven by pragmatic, cost-related, and environmental factors, voice-based remote community engagement tools (such as Interactive Voice Response) are emerging as a key modality for engaging marginalized communities. These voice-based digital solutions offer new opportunities for distributed community engagement and empowerment, and the ability to capture, store, and access a wide range of different records (i.e., recordings, interactions and contextual metadata) associated with community engagements. This potential for large scale, distributed community record collection necessitates an understanding of inclusive and effective recordkeeping approaches for appraisal, documentation, preservation, and accessibility of different types of records (such as audio recordings, transcripts, reports, and observatory notes) related to voice-based community engagements. Through qualitative analysis of stakeholder focus group discussions with domestic workers (as marginalized community members) and NGOs working in the sector, we present valuable insights and recommendations for the development of recordkeeping approaches tailored to voice-based remote community engagement records.

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BT - CHI '24: Proceedings of the CHI Conference on Human Factors in Computing Systems

A2 - Mueller, Florian Floyd

A2 - Kyburz, Penny

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A2 - Sas, Corina

A2 - Wilson, Max L.

A2 - Dugas, Phoebe Toups

A2 - Shklovski, Irina

PB - ACM

CY - New York, USA

T2 - CHI '24: CHI Conference on Human Factors in Computing Systems

Y2 - 11 May 2024 through 16 May 2024

ER -

Recordkeeping in Voice-based Remote Community Engagement

Abstract

Conference

Keywords

UN SDGs

Access to Document

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