Recordkeeping in Voice-based Remote Community Engagement

Md Adnanul Islam, Dan Richardson, Manika Saha, Delvin Varghese, Tom Bartindale, Pratyasha Saha, Muhamad Risqi U. Saputra, Patrick Olivier

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Driven by pragmatic, cost-related, and environmental factors, voice-based remote community engagement tools (such as Interactive Voice Response) are emerging as a key modality for engaging marginalized communities. These voice-based digital solutions offer new opportunities for distributed community engagement and empowerment, and the ability to capture, store, and access a wide range of different records (i.e., recordings, interactions and contextual metadata) associated with community engagements. This potential for large scale, distributed community record collection necessitates an understanding of inclusive and effective recordkeeping approaches for appraisal, documentation, preservation, and accessibility of different types of records (such as audio recordings, transcripts, reports, and observatory notes) related to voice-based community engagements. Through qualitative analysis of stakeholder focus group discussions with domestic workers (as marginalized community members) and NGOs working in the sector, we present valuable insights and recommendations for the development of recordkeeping approaches tailored to voice-based remote community engagement records.
Original languageEnglish
Title of host publicationCHI '24: Proceedings of the CHI Conference on Human Factors in Computing Systems
EditorsFlorian Floyd Mueller, Penny Kyburz, Julie R. Williamson, Corina Sas, Max L. Wilson, Phoebe Toups Dugas, Irina Shklovski
Place of PublicationNew York, USA
Number of pages16
ISBN (Electronic)9798400703300
Publication statusPublished - 11 May 2024
EventCHI '24: CHI Conference on Human Factors in Computing Systems - Honolulu, United States
Duration: 11 May 202416 May 2024


ConferenceCHI '24: CHI Conference on Human Factors in Computing Systems
Abbreviated titleCHI '24
Country/TerritoryUnited States
Internet address

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