Securing the embeddedness of psychosocial diffusion indicators into the Turkish construction industry: silence is no longer golden

Purpose -To investigate employee stakeholder engagement on business performance. A psychosocial approach was used to evaluate employees’ perception and role engagement on organisational performance, cognisant of: strategy development; leadership; fiscal acuity; employees’ skills, empowerment; supply chain relationships; external stakeholders and wider societal beneficiaries.

Design/methodology/approach - This research is context-bound to the Turkish Construction Industry. Findings generated from literature established a set of evidenced-based priorities for further investigation. A case study approach was conducted with three large Architecture, Engineering and Construction (AEC) organisations to define psychosocial diffusion indicators and priorities for future uptake.

Findings - Initial findings on psychosocial diffusion indicators and their impact on business performance are presented through a psychosocial diffusion model. Three interconnected facets are proffered for future uptake: Capability (Responsiveness); Capability (Flexibility); and Capability (Competence).

Research limitations/implications - Findings are exclusively bound to the sample frame in question. No attempt has been made to undertake detailed cross-analysis/correlation to support internal/external consistency, validity or reliability

Practical implications - Organisations are able to reflect on their core business strategy to appreciate how psychosocial diffusion can be operationalised.

Originality/value - Originality rests with the identification of construction-related psychosocial indicators. It contributes to the wider body of knowledge on embedding psychosocial indicators into organisational systems and processes, adding further insight into systems thinking and business transformation.