Seeing the full picture? Technologically enabled multi-agency working in health and social care

Susan Baines*, Rob Wilson, Sarah Walsh

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

17 Citations (Scopus)

Abstract

The implementation of local e-government in England touched all public services and affected front-line workers across local authorities and partner agencies. Professional 'cultures' are invoked rhetorically as barriers to the translation of this policy into practice. We propose that the concept of 'street-level bureaucrats' offers a more nuanced and grounded framework to think about local responses to centrally driven change.

Original languageEnglish
Pages (from-to)19-33
Number of pages15
JournalNew Technology, Work and Employment
Volume25
Issue number1
Early online date19 Feb 2010
DOIs
Publication statusPublished - Mar 2010
Externally publishedYes

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