Seeing the full picture? Technologically enabled multi-agency working in health and social care

Susan Baines; Rob Wilson; Sarah Walsh

doi:10.1111/j.1468-005X.2009.00236.x

Seeing the full picture? Technologically enabled multi-agency working in health and social care

Susan Baines^*, Rob Wilson, Sarah Walsh

^*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

21 Citations (Scopus)

Abstract

The implementation of local e-government in England touched all public services and affected front-line workers across local authorities and partner agencies. Professional 'cultures' are invoked rhetorically as barriers to the translation of this policy into practice. We propose that the concept of 'street-level bureaucrats' offers a more nuanced and grounded framework to think about local responses to centrally driven change.

Original language	English
Pages (from-to)	19-33
Number of pages	15
Journal	New Technology, Work and Employment
Volume	25
Issue number	1
Early online date	19 Feb 2010
DOIs	https://doi.org/10.1111/j.1468-005X.2009.00236.x
Publication status	Published - Mar 2010
Externally published	Yes

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10.1111/j.1468-005X.2009.00236.x

Cite this

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abstract = "The implementation of local e-government in England touched all public services and affected front-line workers across local authorities and partner agencies. Professional 'cultures' are invoked rhetorically as barriers to the translation of this policy into practice. We propose that the concept of 'street-level bureaucrats' offers a more nuanced and grounded framework to think about local responses to centrally driven change.",

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Seeing the full picture? Technologically enabled multi-agency working in health and social care

Abstract

UN SDGs

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