Service Innovation and Performance in Micro, Small, and Medium-Sized Organizations

Tadhg Blommerde

doi:10.24018/ejbmr.2022.7.4.1510

Service Innovation and Performance in Micro, Small, and Medium-Sized Organizations

Tadhg Blommerde^*

^*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

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Abstract

While service innovations, new or significantly improved services, are essential to the continued prosperity of micro, small, and medium-sized enterprises (MSMEs), the magnitude of the relationship between service innovation performance (SIP) and organizational performance (OP) for these distinct groups is unknown. This is because they are commonly assumed to be homogeneous and studied together as a single group, obscuring any meaningful or significant differences between them. In addition to providing clarity regarding the SIP-OP relationship for MSMEs, this study also examines how firm size, firm age, and customer profile impact its strength for these organizations. Hypotheses are tested with data collected from 802 Irish service MSMEs using Partial Least Squares Structural Equation Modelling (PLS-SEM) and multigroup analysis.

Original language	English
Pages (from-to)	46-54
Number of pages	9
Journal	European Journal of Business and Management Research
Volume	7
Issue number	4
DOIs	https://doi.org/10.24018/ejbmr.2022.7.4.1510
Publication status	Published - 11 Jul 2022
Externally published	Yes

Keywords

Customer Profile
Firm Size
Micro, Small, and Medium-Sized Enterprises
Organizational Performance
Service innovation

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10.24018/ejbmr.2022.7.4.1510Licence: CC BY-NC

EJBMR_1510-1Final published version, 355 KBLicence: CC BY-NC

Cite this

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AB - While service innovations, new or significantly improved services, are essential to the continued prosperity of micro, small, and medium-sized enterprises (MSMEs), the magnitude of the relationship between service innovation performance (SIP) and organizational performance (OP) for these distinct groups is unknown. This is because they are commonly assumed to be homogeneous and studied together as a single group, obscuring any meaningful or significant differences between them. In addition to providing clarity regarding the SIP-OP relationship for MSMEs, this study also examines how firm size, firm age, and customer profile impact its strength for these organizations. Hypotheses are tested with data collected from 802 Irish service MSMEs using Partial Least Squares Structural Equation Modelling (PLS-SEM) and multigroup analysis.

KW - Customer Profile

KW - Firm Size

KW - Micro, Small, and Medium-Sized Enterprises

KW - Organizational Performance

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DO - 10.24018/ejbmr.2022.7.4.1510

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JF - European Journal of Business and Management Research

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Service Innovation and Performance in Micro, Small, and Medium-Sized Organizations

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Keywords

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