TY - JOUR
T1 - Service Innovation and Performance in Micro, Small, and Medium-Sized Organizations
AU - Blommerde, Tadhg
PY - 2022/7/11
Y1 - 2022/7/11
N2 - While service innovations, new or significantly improved services, are essential to the continued prosperity of micro, small, and medium-sized enterprises (MSMEs), the magnitude of the relationship between service innovation performance (SIP) and organizational performance (OP) for these distinct groups is unknown. This is because they are commonly assumed to be homogeneous and studied together as a single group, obscuring any meaningful or significant differences between them. In addition to providing clarity regarding the SIP-OP relationship for MSMEs, this study also examines how firm size, firm age, and customer profile impact its strength for these organizations. Hypotheses are tested with data collected from 802 Irish service MSMEs using Partial Least Squares Structural Equation Modelling (PLS-SEM) and multigroup analysis.
AB - While service innovations, new or significantly improved services, are essential to the continued prosperity of micro, small, and medium-sized enterprises (MSMEs), the magnitude of the relationship between service innovation performance (SIP) and organizational performance (OP) for these distinct groups is unknown. This is because they are commonly assumed to be homogeneous and studied together as a single group, obscuring any meaningful or significant differences between them. In addition to providing clarity regarding the SIP-OP relationship for MSMEs, this study also examines how firm size, firm age, and customer profile impact its strength for these organizations. Hypotheses are tested with data collected from 802 Irish service MSMEs using Partial Least Squares Structural Equation Modelling (PLS-SEM) and multigroup analysis.
KW - Customer Profile
KW - Firm Size
KW - Micro, Small, and Medium-Sized Enterprises
KW - Organizational Performance
KW - Service innovation
U2 - 10.24018/ejbmr.2022.7.4.1510
DO - 10.24018/ejbmr.2022.7.4.1510
M3 - Article
SN - 2507-1076
VL - 7
SP - 46
EP - 54
JO - European Journal of Business and Management Research
JF - European Journal of Business and Management Research
IS - 4
ER -