Abstract
Purpose
This research examines how digital communication technology can act as an intervention tool to develop online social capital and resilience when normal bonding and support reduces during crisis.
Design/methodology/approach
Using 21 semi-structured interviews, the experiences of women are explored to understand how they strengthened their capabilities to acquire support and achieve resilience during crisis.
Findings
Findings demonstrate different ways women developed their bonding and bridging social capital at personal, family and community level to seek online support and empower themselves to achieve disaster resilience. While the context of this study is pandemic, findings are applicable to other crisis scenarios.
Originality/value
The research enhances the importance of online social capital in developing agency, capabilities and resilience during crisis. It enables to understand how practitioners should not limit technology use to disaster preparedness and prevention, but it could also be used in responding and recovering from crisis.
This research examines how digital communication technology can act as an intervention tool to develop online social capital and resilience when normal bonding and support reduces during crisis.
Design/methodology/approach
Using 21 semi-structured interviews, the experiences of women are explored to understand how they strengthened their capabilities to acquire support and achieve resilience during crisis.
Findings
Findings demonstrate different ways women developed their bonding and bridging social capital at personal, family and community level to seek online support and empower themselves to achieve disaster resilience. While the context of this study is pandemic, findings are applicable to other crisis scenarios.
Originality/value
The research enhances the importance of online social capital in developing agency, capabilities and resilience during crisis. It enables to understand how practitioners should not limit technology use to disaster preparedness and prevention, but it could also be used in responding and recovering from crisis.
| Original language | English |
|---|---|
| Number of pages | 18 |
| Journal | Information Technology and People |
| Early online date | 6 Mar 2025 |
| DOIs | |
| Publication status | E-pub ahead of print - 6 Mar 2025 |
Keywords
- Crisis
- Digital technology
- Online social capital
- Resilience
- Women
