Situating Service Design: Approaches to embedding Service Design in Voluntary Community Sector Organisations

Laura Warwick*, Anna Spencer, Angelika Strohmayer, Reem Refaat Talhouk

*Corresponding author for this work

Research output: Contribution to conferencePaperpeer-review

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Abstract

Interest in integrating Service Design in the Voluntary Community Sector (VCS) is growing. However, research regarding how Service Design is being situated within such organisations is limited. We conducted a series of 14 interviews with Service Designers in seven VCS organisations in the UK that varied in size and structure. Interviewees also varied in level of seniority within their design team. Our findings highlight the different approaches used to integrate Service Design(ers) into VCS organisations depending on: the variation in role; position in organisational hierarchy; and broader working contexts. We present the features of these approaches as a way of enabling future organisational contextualisation of practitioners’ experiences. We hope to reduce barriers to organisational change needed for the successful integration of Service Design in VCS organisations.
Original languageEnglish
Number of pages9
Publication statusAccepted/In press - 26 Aug 2021
Event14th International Conference of the European Academy of Design: Safe Harbours for Design Research - Virtual, Online
Duration: 12 Oct 202115 Oct 2021
https://eadresearch.org/safe-harbours-conference-information

Conference

Conference14th International Conference of the European Academy of Design
Abbreviated titleEAD 14, 2021
CityOnline
Period12/10/2115/10/21
Internet address

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