Situating Service Design: Approaches to embedding Service Design in Voluntary Community Sector Organisations

Laura Warwick; Anna  Spencer; Angelika Strohmayer; Reem Refaat Talhouk

Situating Service Design: Approaches to embedding Service Design in Voluntary Community Sector Organisations

Laura Warwick^*, Anna Spencer, Angelika Strohmayer, Reem Refaat Talhouk

^*Corresponding author for this work

Design

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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Abstract

Interest in integrating Service Design in the Voluntary Community Sector (VCS) is growing. However, research regarding how Service Design is being situated within such organisations is limited. We conducted a series of 14 interviews with Service Designers in seven VCS organisations in the UK that varied in size and structure. Interviewees also varied in level of seniority within their design team. Our findings highlight the different approaches used to integrate Service Design(ers) into VCS organisations depending on: the variation in role; position in organisational hierarchy; and broader working contexts. We present the features of these approaches as a way of enabling future organisational contextualisation of practitioners’ experiences. We hope to reduce barriers to organisational change needed for the successful integration of Service Design in VCS organisations.

Original language	English
Title of host publication	14th International Conference of the European Academy of Design, Safe Harbours for Design Research
Place of Publication	São Paulo, Brazil
Publisher	Blucher
Number of pages	9
Volume	9
ISBN (Electronic)	9786555060683
Publication status	Published - 1 Dec 2021
Event	14th International Conference of the European Academy of Design: Safe Harbours for Design Research - Virtual, Online Duration: 12 Oct 2021 → 15 Oct 2021 Conference number: 14 https://eadresearch.org/safe-harbours-conference-information

Publication series

Name	Blucher Design Proceedings
Publisher	Blucher
Number	5
Volume	9
ISSN (Electronic)	2318-6968

Conference

Conference	14th International Conference of the European Academy of Design
Abbreviated title	EAD 14, 2021
City	Online
Period	12/10/21 → 15/10/21
Internet address	https://eadresearch.org/safe-harbours-conference-information

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Cite this

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title = "Situating Service Design: Approaches to embedding Service Design in Voluntary Community Sector Organisations",

abstract = "Interest in integrating Service Design in the Voluntary Community Sector (VCS) is growing. However, research regarding how Service Design is being situated within such organisations is limited. We conducted a series of 14 interviews with Service Designers in seven VCS organisations in the UK that varied in size and structure. Interviewees also varied in level of seniority within their design team. Our findings highlight the different approaches used to integrate Service Design(ers) into VCS organisations depending on: the variation in role; position in organisational hierarchy; and broader working contexts. We present the features of these approaches as a way of enabling future organisational contextualisation of practitioners{\textquoteright} experiences. We hope to reduce barriers to organisational change needed for the successful integration of Service Design in VCS organisations.",

keywords = "service design, embedding design, charities",

author = "Laura Warwick and Anna Spencer and Angelika Strohmayer and Talhouk, {Reem Refaat}",

year = "2021",

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language = "English",

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series = "Blucher Design Proceedings",

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number = "5",

booktitle = "14th International Conference of the European Academy of Design, Safe Harbours for Design Research",

note = "14th International Conference of the European Academy of Design : Safe Harbours for Design Research, EAD 14, 2021 ; Conference date: 12-10-2021 Through 15-10-2021",

url = "https://eadresearch.org/safe-harbours-conference-information",

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Warwick, L, Spencer, A, Strohmayer, A & Talhouk, RR 2021, Situating Service Design: Approaches to embedding Service Design in Voluntary Community Sector Organisations. in 14th International Conference of the European Academy of Design, Safe Harbours for Design Research. vol. 9, Blucher Design Proceedings, no. 5, vol. 9, Blucher, São Paulo, Brazil, 14th International Conference of the European Academy of Design, Online, 12/10/21.

Situating Service Design: Approaches to embedding Service Design in Voluntary Community Sector Organisations. / Warwick, Laura; Spencer, Anna ; Strohmayer, Angelika et al.
14th International Conference of the European Academy of Design, Safe Harbours for Design Research. Vol. 9 São Paulo, Brazil: Blucher, 2021. (Blucher Design Proceedings; Vol. 9, No. 5).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Situating Service Design

T2 - 14th International Conference of the European Academy of Design

AU - Warwick, Laura

AU - Spencer, Anna

AU - Strohmayer, Angelika

AU - Talhouk, Reem Refaat

N1 - Conference code: 14

PY - 2021/12/1

Y1 - 2021/12/1

N2 - Interest in integrating Service Design in the Voluntary Community Sector (VCS) is growing. However, research regarding how Service Design is being situated within such organisations is limited. We conducted a series of 14 interviews with Service Designers in seven VCS organisations in the UK that varied in size and structure. Interviewees also varied in level of seniority within their design team. Our findings highlight the different approaches used to integrate Service Design(ers) into VCS organisations depending on: the variation in role; position in organisational hierarchy; and broader working contexts. We present the features of these approaches as a way of enabling future organisational contextualisation of practitioners’ experiences. We hope to reduce barriers to organisational change needed for the successful integration of Service Design in VCS organisations.

AB - Interest in integrating Service Design in the Voluntary Community Sector (VCS) is growing. However, research regarding how Service Design is being situated within such organisations is limited. We conducted a series of 14 interviews with Service Designers in seven VCS organisations in the UK that varied in size and structure. Interviewees also varied in level of seniority within their design team. Our findings highlight the different approaches used to integrate Service Design(ers) into VCS organisations depending on: the variation in role; position in organisational hierarchy; and broader working contexts. We present the features of these approaches as a way of enabling future organisational contextualisation of practitioners’ experiences. We hope to reduce barriers to organisational change needed for the successful integration of Service Design in VCS organisations.

KW - service design

KW - embedding design

KW - charities

M3 - Conference contribution

VL - 9

T3 - Blucher Design Proceedings

BT - 14th International Conference of the European Academy of Design, Safe Harbours for Design Research

PB - Blucher

CY - São Paulo, Brazil

Y2 - 12 October 2021 through 15 October 2021

ER -

Situating Service Design: Approaches to embedding Service Design in Voluntary Community Sector Organisations

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