Situating Service Design: Approaches to embedding Service Design in Voluntary Community Sector Organisations

Laura Warwick*, Anna Spencer, Angelika Strohmayer, Reem Refaat Talhouk

*Corresponding author for this work

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

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    Abstract

    Interest in integrating Service Design in the Voluntary Community Sector (VCS) is growing. However, research regarding how Service Design is being situated within such organisations is limited. We conducted a series of 14 interviews with Service Designers in seven VCS organisations in the UK that varied in size and structure. Interviewees also varied in level of seniority within their design team. Our findings highlight the different approaches used to integrate Service Design(ers) into VCS organisations depending on: the variation in role; position in organisational hierarchy; and broader working contexts. We present the features of these approaches as a way of enabling future organisational contextualisation of practitioners’ experiences. We hope to reduce barriers to organisational change needed for the successful integration of Service Design in VCS organisations.
    Original languageEnglish
    Title of host publication14th International Conference of the European Academy of Design, Safe Harbours for Design Research
    Place of PublicationSão Paulo, Brazil
    PublisherBlucher
    Number of pages9
    Volume9
    ISBN (Electronic)9786555060683
    Publication statusPublished - 1 Dec 2021
    Event14th International Conference of the European Academy of Design: Safe Harbours for Design Research - Virtual, Online
    Duration: 12 Oct 202115 Oct 2021
    Conference number: 14
    https://eadresearch.org/safe-harbours-conference-information

    Publication series

    NameBlucher Design Proceedings
    PublisherBlucher
    Number5
    Volume9
    ISSN (Electronic)2318-6968

    Conference

    Conference14th International Conference of the European Academy of Design
    Abbreviated titleEAD 14, 2021
    CityOnline
    Period12/10/2115/10/21
    Internet address

    Keywords

    • service design
    • embedding design
    • charities

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