Stay away from fickle supervisor! Supervisors’ behavioral fluctuation diminishing the effect of job embeddedness on employees’ service behavior

In-Jo Park*, Dan Zhu, Tin Doan, Peter Beomcheol Kim

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

13 Citations (Scopus)
14 Downloads (Pure)


This study examined how hotel employees’ job embeddedness influences their in-role and extra-role service behaviors, and under what boundary conditions this influence can be magnified based on the psychological ownership and information-processing theories. Using longitudinal data from a matched sample of 163 hotel employees and their supervisors in China, the moderated mediation analysis revealed that affective commitment mediated the effect of job embeddedness on in-role and extra-role service behaviors, while a supervisr's behavioral fluctuations moderated the mediation of affective commitment between job embeddedness and in-role and extra-role service behaviors; this mediation effect was stronger for employees with a supervisor exhibiting stable behaviors. These findings provide theoretical and managerial implications for tourism researchers and practitioners.

Original languageEnglish
Article number102893
Number of pages11
JournalInternational Journal of Hospitality Management
Early online date26 Feb 2021
Publication statusPublished - 1 May 2021
Externally publishedYes

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