Strengthening Collaboration Amongst Professionals in the Public Sector in the Digital Era – an Exploratory Study at Northumbria University (NU) and Amsterdam University of Applied Sciences (AUAS)

An interview-study of 18 senior professionals in the Netherlands and the UK exploring how professionals in senior positions perceive (team) collaboration in the public sector and how they manage collaboration in a fast evolving, post-pandemic world of digital transformation. Framed by team theory and theory on organisational logic, the key findings from the study highlight a number of variables important for effective collaboration between professionals in the digital era, such as trust, shared norms, shared goals, and the importance of leadership. Rapid digitisation creates many upsides for efficiency and communication possibilities but also threatens meaningful relationships, work-life balance and time for reflection in teams.