Student Complaint Behaviour ‘Half the World Away’:: Investigating student responses to dissatisfactory experiences at International Branch Campuses

Jacqueline Holland; David Hart

Student Complaint Behaviour ‘Half the World Away’: Investigating student responses to dissatisfactory experiences at International Branch Campuses

BL Faculty Management and Administration

Research output: Contribution to journal › Article › peer-review

Original language	English
Journal	Studies in Higher Education
Publication status	In preparation - 10 Mar 2018

Keywords

student complaints
international franchising

Cite this

@article{9370f54a168d4cc4851fb721602040e3,

title = "Student Complaint Behaviour {\textquoteleft}Half the World Away{\textquoteright}:: Investigating student responses to dissatisfactory experiences at International Branch Campuses",

keywords = "student complaints, international franchising",

author = "Jacqueline Holland and David Hart",

year = "2018",

month = mar,

day = "10",

language = "English",

journal = "Studies in Higher Education",

issn = "0307-5079",

publisher = "Taylor & Francis",

}

TY - JOUR

T1 - Student Complaint Behaviour ‘Half the World Away’:

T2 - Investigating student responses to dissatisfactory experiences at International Branch Campuses

AU - Holland, Jacqueline

AU - Hart, David

PY - 2018/3/10

Y1 - 2018/3/10

KW - student complaints

KW - international franchising

M3 - Article

SN - 0307-5079

JO - Studies in Higher Education

JF - Studies in Higher Education

ER -