Supervisor negative gossip and employees’ thriving at work

Qianlin Zhu, Feng Wei, Muhammad Farrukh Moin*

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

7 Citations (Scopus)

Abstract

Drawing on conservation of resources (COR) theory, we examine (a) how supervisor negative gossip affects frontline employees’ thriving at the workplace through positive affect and job self-efficacy and (b) how perceived organizational support (POS) mitigates the adverse effects of supervisor negative gossip on employees. Using a sample of 219 frontline employees from three companies in China, we found that supervisor negative gossip is indirectly and negatively associated with employees’ thriving through reduced employees’ positive affect and job self-efficacy, and that the conditional indirect effect of supervisor negative gossip is stronger in employees who perceive lower levels of organizational support. Our findings extend the literature on the dysfunctional consequences of supervisor negative gossip and highlight the need for leaders to become aware of the impact of negative workplace gossip on employees.
Original languageEnglish
Pages (from-to)900–917
Number of pages18
JournalThe Service Industries Journal
Volume44
Issue number11–12
Early online date2 Sept 2022
DOIs
Publication statusPublished - 9 Sept 2024
Externally publishedYes

Keywords

  • Supervisor negative gossip
  • positive affect
  • job self-efficacy
  • perceived organizational support
  • thriving at work

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