Supporting Co-Creation processes through modelling: The development of a Digital Modelling tool for complex service innovation environments

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Abstract

This contribution introduces novel modelling approaches to the co-creation of service innovation in social contexts. They respond to some of the practical challenges of working with multiple stakeholders in distributed environments. The aim of the tools is to enable, support and guide the complex discussions that are required to identify, and strengthen participation in the co-creation processes of service innovation in contexts of health, social care and welfare. Evidence suggests that the tools support stakeholders’ reflection on the wide range of social, ethical, moral, organisational and technical challenges of sustainable and effective services and associated service environments.
Original languageEnglish
JournalPublic Money and Management
Publication statusSubmitted - 25 Jun 2021

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