Designers face a twofold issue when it comes to the use of qualitative user methods – identifying potentially valuable material, then transferring this material into a design context. This is further complicated by the material being captured in a range of forms and media that designers cannot interpret directly for their use. These issues of sense-making and language arise in any situation where design draws on external materials. ‘Knowledge’ produced in qualitative user studies is just one of many assets on which a designer will base his or her design decisions. Our research deals with gathering insights that support designers doing their work. we are concerned not only with identifying and gathering information and insights for design knowledge production, but supporting their use by design through processes such as selecting, editing, and interweaving them into the design process. we call these supportive resources (expanding on Woolrych et al. (2011)).
|Publication status||Published - 2012|