SwITch at Northumbria University

The iBorrow project benefited from the experience of other institutions undertaking a similar journey, albeit with alternative technology and in different contexts. This case study from Northumbria University is an opportunity to compare and contrast the respective problems and solutions encountered in each project. Northumbria University Library has a reputation for delivering innovative, student-focused services positioned at the heart of the student experience. It is renowned for its excellent customer service and is a holder of the Cabinet Office’s Customer Service Excellence award. It has been developing flexible, technology-enhanced learning spaces for a decade enabling students to study in state-of-the-art spaces within a hybrid resources environment.