TalkFutures: Supporting Qualitative Practices in Distributed Community Engagements

Jay Rainey; Juan Alvarez De La Vega; Daniel Lambton-Howard; Sarah Armoush; Tom Bartindale; Shaun Hazeldine; Pam Briggs; Patrick Olivier; Kyle Montague

doi:10.1145/3357236.3395531

TalkFutures: Supporting Qualitative Practices in Distributed Community Engagements

Jay Rainey, Juan Alvarez De La Vega, Daniel Lambton-Howard, Sarah Armoush, Tom Bartindale, Shaun Hazeldine, Pam Briggs, Patrick Olivier, Kyle Montague

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

5 Citations (Scopus)

89 Downloads (Pure)

Abstract

Community engagements are qualitative processes that make use of participants local knowledge for democratic decision-making, but often exclude participants from data analysis and dissemination. This can mean that they are left feeling that their voice is not properly represented in the final output. This paper presents a digital community engagement process, TalkFutures, that actively involves participants in the production, distributed analysis and summarization of qualitative data. The design of TalkFutures was explored through a five-week deployment with the International Federation of Red Cross and Red Crescent Societies (IFRC) as part of a consultation designed to inform future strategy. Our analysis of deployment metrics and post-deployment interviews outline how TalkFutures: (i) increased modes of participation across the qualitative workflow; (ii) reduced barriers to participation; and (iii) improved representation in the engagement processes.

Original language	English
Title of host publication	DIS '20: Proceedings of the 2020 ACM Designing Interactive Systems Conference
Place of Publication	New York
Publisher	ACM
Pages	771–784
Number of pages	14
ISBN (Electronic)	9781450369749
DOIs	https://doi.org/10.1145/3357236.3395531
Publication status	Published - 3 Jul 2020
Event	DIS2020: Designing Interactive Systems 2020: More than Human Centred Design - Eindhoven, Netherlands Duration: 6 Jul 2020 → 10 Jul 2020 https://dis.acm.org/2020/

Conference

Conference	DIS2020: Designing Interactive Systems 2020
Abbreviated title	DIS
Country/Territory	Netherlands
City	Eindhoven
Period	6/07/20 → 10/07/20
Internet address	https://dis.acm.org/2020/

Keywords

Community Engagement
Qualitative Practices
Human-centered computing
Democracy

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1145/3357236.3395531

TalkFutures: Supporting Qualitative Practices in Distributed Community EngagementsAccepted author manuscript, 2.05 MB

Cite this

Rainey, J., Alvarez De La Vega, J., Lambton-Howard, D., Armoush, S., Bartindale, T., Hazeldine, S., Briggs, P., Olivier, P., & Montague, K. (2020). TalkFutures: Supporting Qualitative Practices in Distributed Community Engagements. In DIS '20: Proceedings of the 2020 ACM Designing Interactive Systems Conference (pp. 771–784). ACM. https://doi.org/10.1145/3357236.3395531

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title = "TalkFutures: Supporting Qualitative Practices in Distributed Community Engagements",

abstract = "Community engagements are qualitative processes that make use of participants local knowledge for democratic decision-making, but often exclude participants from data analysis and dissemination. This can mean that they are left feeling that their voice is not properly represented in the final output. This paper presents a digital community engagement process, TalkFutures, that actively involves participants in the production, distributed analysis and summarization of qualitative data. The design of TalkFutures was explored through a five-week deployment with the International Federation of Red Cross and Red Crescent Societies (IFRC) as part of a consultation designed to inform future strategy. Our analysis of deployment metrics and post-deployment interviews outline how TalkFutures: (i) increased modes of participation across the qualitative workflow; (ii) reduced barriers to participation; and (iii) improved representation in the engagement processes.",

keywords = "Community Engagement, Qualitative Practices, Human-centered computing, Democracy",

author = "Jay Rainey and {Alvarez De La Vega}, Juan and Daniel Lambton-Howard and Sarah Armoush and Tom Bartindale and Shaun Hazeldine and Pam Briggs and Patrick Olivier and Kyle Montague",

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pages = "771–784",

booktitle = "DIS '20: Proceedings of the 2020 ACM Designing Interactive Systems Conference",

publisher = "ACM",

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Rainey, J, Alvarez De La Vega, J, Lambton-Howard, D, Armoush, S, Bartindale, T, Hazeldine, S, Briggs, P, Olivier, P & Montague, K 2020, TalkFutures: Supporting Qualitative Practices in Distributed Community Engagements. in DIS '20: Proceedings of the 2020 ACM Designing Interactive Systems Conference. ACM, New York, pp. 771–784, DIS2020: Designing Interactive Systems 2020, Eindhoven, Netherlands, 6/07/20. https://doi.org/10.1145/3357236.3395531

TalkFutures: Supporting Qualitative Practices in Distributed Community Engagements. / Rainey, Jay; Alvarez De La Vega, Juan; Lambton-Howard, Daniel et al.
DIS '20: Proceedings of the 2020 ACM Designing Interactive Systems Conference. New York: ACM, 2020. p. 771–784.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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T1 - TalkFutures

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AU - Rainey, Jay

AU - Alvarez De La Vega, Juan

AU - Lambton-Howard, Daniel

AU - Armoush, Sarah

AU - Bartindale, Tom

AU - Hazeldine, Shaun

AU - Briggs, Pam

AU - Olivier, Patrick

AU - Montague, Kyle

PY - 2020/7/3

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N2 - Community engagements are qualitative processes that make use of participants local knowledge for democratic decision-making, but often exclude participants from data analysis and dissemination. This can mean that they are left feeling that their voice is not properly represented in the final output. This paper presents a digital community engagement process, TalkFutures, that actively involves participants in the production, distributed analysis and summarization of qualitative data. The design of TalkFutures was explored through a five-week deployment with the International Federation of Red Cross and Red Crescent Societies (IFRC) as part of a consultation designed to inform future strategy. Our analysis of deployment metrics and post-deployment interviews outline how TalkFutures: (i) increased modes of participation across the qualitative workflow; (ii) reduced barriers to participation; and (iii) improved representation in the engagement processes.

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KW - Qualitative Practices

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KW - Democracy

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PB - ACM

CY - New York

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TalkFutures: Supporting Qualitative Practices in Distributed Community Engagements

Abstract

Conference

Keywords

UN SDGs

Access to Document

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