TalkFutures: Supporting Qualitative Practices in Distributed Community Engagements

Jay Rainey, Juan Alvarez De La Vega, Daniel Lambton-Howard, Sarah Armoush, Tom Bartindale, Shaun Hazeldine, Pam Briggs, Patrick Olivier, Kyle Montague

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Abstract

Community engagements are qualitative processes that make use of participants local knowledge for democratic decision-making, but often exclude participants from data analysis and dissemination. This can mean that they are left feeling that their voice is not properly represented in the final output. This paper presents a digital community engagement process, TalkFutures, that actively involves participants in the production, distributed analysis and summarization of qualitative data. The design of TalkFutures was explored through a five-week deployment with the International Federation of Red Cross and Red Crescent Societies (IFRC) as part of a consultation designed to inform future strategy. Our analysis of deployment metrics and post-deployment interviews outline how TalkFutures: (i) increased modes of participation across the qualitative workflow; (ii) reduced barriers to participation; and (iii) improved representation in the engagement processes.
Original languageEnglish
Title of host publicationDIS '20: Proceedings of the 2020 ACM Designing Interactive Systems Conference
Place of PublicationNew York
PublisherACM
Pages771–784
Number of pages14
ISBN (Electronic)9781450369749
DOIs
Publication statusPublished - 3 Jul 2020
EventDIS2020: Designing Interactive Systems 2020: More than Human Centred Design - Eindhoven, Netherlands
Duration: 6 Jul 202010 Jul 2020
https://dis.acm.org/2020/

Conference

ConferenceDIS2020: Designing Interactive Systems 2020
Abbreviated titleDIS
CountryNetherlands
CityEindhoven
Period6/07/2010/07/20
Internet address

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