TalkFutures: Supporting Qualitative Practices in Distributed Community Engagements

Jay Rainey; Juan Alvarez De La Vega; Daniel Lambton-Howard; Sarah Armoush; Tom Bartindale; Shaun Hazeldine; Pam Briggs; Patrick Olivier; Kyle Montague

doi:10.1145/3357236.3395531

TalkFutures: Supporting Qualitative Practices in Distributed Community Engagements

Jay Rainey, Juan Alvarez De La Vega, Daniel Lambton-Howard, Sarah Armoush, Tom Bartindale, Shaun Hazeldine, Pam Briggs, Patrick Olivier, Kyle Montague

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

6 Citations (Scopus)

112 Downloads (Pure)

Abstract

Community engagements are qualitative processes that make use of participants local knowledge for democratic decision-making, but often exclude participants from data analysis and dissemination. This can mean that they are left feeling that their voice is not properly represented in the final output. This paper presents a digital community engagement process, TalkFutures, that actively involves participants in the production, distributed analysis and summarization of qualitative data. The design of TalkFutures was explored through a five-week deployment with the International Federation of Red Cross and Red Crescent Societies (IFRC) as part of a consultation designed to inform future strategy. Our analysis of deployment metrics and post-deployment interviews outline how TalkFutures: (i) increased modes of participation across the qualitative workflow; (ii) reduced barriers to participation; and (iii) improved representation in the engagement processes.

Original language	English
Title of host publication	DIS '20: Proceedings of the 2020 ACM Designing Interactive Systems Conference
Place of Publication	New York
Publisher	ACM
Pages	771–784
Number of pages	14
ISBN (Electronic)	9781450369749
DOIs	https://doi.org/10.1145/3357236.3395531
Publication status	Published - 3 Jul 2020
Event	DIS2020: Designing Interactive Systems 2020: More than Human Centred Design - Eindhoven, Netherlands Duration: 6 Jul 2020 → 10 Jul 2020 https://dis.acm.org/2020/

Conference

Conference	DIS2020: Designing Interactive Systems 2020
Abbreviated title	DIS
Country/Territory	Netherlands
City	Eindhoven
Period	6/07/20 → 10/07/20
Internet address	https://dis.acm.org/2020/

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 16 Peace, Justice and Strong Institutions

Keywords

Community Engagement
Qualitative Practices
Human-centered computing
Democracy

Access to Document

10.1145/3357236.3395531

TalkFutures: Supporting Qualitative Practices in Distributed Community EngagementsAccepted author manuscript, 2.05 MB

Cite this

Rainey, J., Alvarez De La Vega, J., Lambton-Howard, D., Armoush, S., Bartindale, T., Hazeldine, S., Briggs, P., Olivier, P., & Montague, K. (2020). TalkFutures: Supporting Qualitative Practices in Distributed Community Engagements. In DIS '20: Proceedings of the 2020 ACM Designing Interactive Systems Conference (pp. 771–784). ACM. https://doi.org/10.1145/3357236.3395531

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title = "TalkFutures: Supporting Qualitative Practices in Distributed Community Engagements",

abstract = "Community engagements are qualitative processes that make use of participants local knowledge for democratic decision-making, but often exclude participants from data analysis and dissemination. This can mean that they are left feeling that their voice is not properly represented in the final output. This paper presents a digital community engagement process, TalkFutures, that actively involves participants in the production, distributed analysis and summarization of qualitative data. The design of TalkFutures was explored through a five-week deployment with the International Federation of Red Cross and Red Crescent Societies (IFRC) as part of a consultation designed to inform future strategy. Our analysis of deployment metrics and post-deployment interviews outline how TalkFutures: (i) increased modes of participation across the qualitative workflow; (ii) reduced barriers to participation; and (iii) improved representation in the engagement processes.",

keywords = "Community Engagement, Qualitative Practices, Human-centered computing, Democracy",

author = "Jay Rainey and \{Alvarez De La Vega\}, Juan and Daniel Lambton-Howard and Sarah Armoush and Tom Bartindale and Shaun Hazeldine and Pam Briggs and Patrick Olivier and Kyle Montague",

year = "2020",

month = jul,

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doi = "10.1145/3357236.3395531",

language = "English",

pages = "771–784",

booktitle = "DIS '20: Proceedings of the 2020 ACM Designing Interactive Systems Conference",

publisher = "ACM",

address = "United States",

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Rainey, J, Alvarez De La Vega, J, Lambton-Howard, D, Armoush, S, Bartindale, T, Hazeldine, S, Briggs, P, Olivier, P & Montague, K 2020, TalkFutures: Supporting Qualitative Practices in Distributed Community Engagements. in DIS '20: Proceedings of the 2020 ACM Designing Interactive Systems Conference. ACM, New York, pp. 771–784, DIS2020: Designing Interactive Systems 2020, Eindhoven, Netherlands, 6/07/20. https://doi.org/10.1145/3357236.3395531

TalkFutures: Supporting Qualitative Practices in Distributed Community Engagements. / Rainey, Jay; Alvarez De La Vega, Juan; Lambton-Howard, Daniel et al.
DIS '20: Proceedings of the 2020 ACM Designing Interactive Systems Conference. New York: ACM, 2020. p. 771–784.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - TalkFutures

T2 - DIS2020: Designing Interactive Systems 2020

AU - Rainey, Jay

AU - Alvarez De La Vega, Juan

AU - Lambton-Howard, Daniel

AU - Armoush, Sarah

AU - Bartindale, Tom

AU - Hazeldine, Shaun

AU - Briggs, Pam

AU - Olivier, Patrick

AU - Montague, Kyle

PY - 2020/7/3

Y1 - 2020/7/3

N2 - Community engagements are qualitative processes that make use of participants local knowledge for democratic decision-making, but often exclude participants from data analysis and dissemination. This can mean that they are left feeling that their voice is not properly represented in the final output. This paper presents a digital community engagement process, TalkFutures, that actively involves participants in the production, distributed analysis and summarization of qualitative data. The design of TalkFutures was explored through a five-week deployment with the International Federation of Red Cross and Red Crescent Societies (IFRC) as part of a consultation designed to inform future strategy. Our analysis of deployment metrics and post-deployment interviews outline how TalkFutures: (i) increased modes of participation across the qualitative workflow; (ii) reduced barriers to participation; and (iii) improved representation in the engagement processes.

AB - Community engagements are qualitative processes that make use of participants local knowledge for democratic decision-making, but often exclude participants from data analysis and dissemination. This can mean that they are left feeling that their voice is not properly represented in the final output. This paper presents a digital community engagement process, TalkFutures, that actively involves participants in the production, distributed analysis and summarization of qualitative data. The design of TalkFutures was explored through a five-week deployment with the International Federation of Red Cross and Red Crescent Societies (IFRC) as part of a consultation designed to inform future strategy. Our analysis of deployment metrics and post-deployment interviews outline how TalkFutures: (i) increased modes of participation across the qualitative workflow; (ii) reduced barriers to participation; and (iii) improved representation in the engagement processes.

KW - Community Engagement

KW - Qualitative Practices

KW - Human-centered computing

KW - Democracy

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U2 - 10.1145/3357236.3395531

DO - 10.1145/3357236.3395531

M3 - Conference contribution

SP - 771

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BT - DIS '20: Proceedings of the 2020 ACM Designing Interactive Systems Conference

PB - ACM

CY - New York

Y2 - 6 July 2020 through 10 July 2020

ER -

TalkFutures: Supporting Qualitative Practices in Distributed Community Engagements

Abstract

Conference

UN SDGs

Keywords

Access to Document

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