The contribution of knowledge sharing to organizational performance and decision making: A literature review

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Authors

External departments

  • University of Plymouth

Details

Original languageEnglish
Title of host publicationDecision Support Systems IV - Information and Knowledge Management in Decision Processes - Euro Working Group Conferences, EWG-DSS 2014, Revised Selected and Extended Papers
EditorsIsabelle Linden, Shaofeng Liu, Fátima Dargam, Jorge E. Hernández
PublisherSpringer
Number of pages12
ISBN (Electronic)9783319215365
ISBN (Print)9783319215358
DOIs
Publication statusE-pub ahead of print - 19 Jul 2015
EventEuro Working Group Conferences on Decision Support Systems, EWG-DSS 2014 and Group Decision and Negotiation, GDN 2014 - Barcelona, Spain
Duration: 13 Jul 201418 Jul 2014

Publication series

NameLecture Notes in Business Information Processing
Volume221
ISSN (Print)1865-1348

Conference

ConferenceEuro Working Group Conferences on Decision Support Systems, EWG-DSS 2014 and Group Decision and Negotiation, GDN 2014
CountrySpain
CityBarcelona
Period13/07/1418/07/14
Publication type

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

In current knowledge economy, organizations have identified knowledge sharing as a catalyst to improve business. Therefore, the need to build relationships between organizational processes and knowledge activities are crucial to gain competitive advantages over competitors. However, there are new challenges facing organizations in transferring from business processes to knowledge processes. This paper suggests an integrative knowledge sharing performance framework based on the analysis of literature and the exploration of key performance indicators. Performance measurement is used to evaluate and measure the impact of knowledge sharing to organizational performance, this measurement can further provide support for organizational decision making. A major contribution of this paper is providing suggestions for future research and practices on how knowledge sharing can improve efficiency and effectiveness of employees, also reduce cost and errors in organizational business processes.