The COVID-19 Response as a Mediation Blueprint for the Future? Mediators’ Perspectives on the Shift to Remote Mediation in Civil Disputes

David Sixsmith*

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review


The COVID-19 pandemic caused a rapid acceleration towards methods of
dispute resolution which enabled disputants to participate remotely. Drawing
on data obtained from a survey of mediators registered with the Civil Mediation
Council across England and Wales, this paper provides an insight into mediators’
experiences of conducting mediations online, including whether the necessary
transition to remote mediation has had any impact on the number of mediations
conducted, rates of settlement, and perceived levels of satisfaction of mediating
parties. This data is used to establish whether there is a future for online
mediation post COVID-19 and, if so, whether any areas of common best practice
can be identified to enhance the way in which online mediations are conducted.
Original languageEnglish
Pages (from-to)35-56
Number of pages22
JournalMediation, Theory and Practice
Issue number1
Publication statusPublished - 15 Apr 2023

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