The Five Accomplishments: A Framework for Obtaining Customer Feedback in a Health Service Community Learning Disability Team

The usefulness of using the philosophy of normalisation and, in particular, O`Brien`s (1992) Five Accomplishments as a basis for evaluating client satisfaction with a community based health service learning disabilities team was examined. A survey of a group of people with mild learning disabilities took place using the Five Accomplishments as a framework for a semi-structured interview. Areas of client satisfaction and dissatisfaction are discussed in the context of the use of a value-based means of obtaining feedback from clients. Limitations of interviewing techniques and specifically those used in this study are reviewed.