The four C's of emotion: A framework for managing emotions in organizations

Jamie L. Callahan*

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

2 Citations (Scopus)

Abstract

The concept of emotional intelligence has gained popularity in organizations today. Emotional intelligence focuses on individuals' recognition of, and response to, emotion. To help individuals better use their emotional intelligence capabilities, this paper offers a framework for interpreting emotional triggers in the environment. The Four C's of Emotion help individuals identify whether issues associated with context, challenges, communication, or community are the underlying causes of their emotional reactions so that they can better deal with their feelings.

Original languageEnglish
Pages (from-to)33-38
Number of pages6
JournalOrganization Development Journal
Volume26
Issue number2
Publication statusPublished - 1 Jun 2008
Externally publishedYes

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