The Impact of Social Mechanisms and Reputation on Stakeholders' Perception of Responsible Service: Evidence From Student Experience at UK Universities

Rasha Ashraf Abdelbadie*, Nils Braakmann, Professor Aly Salama

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review


The UK government has taken the lead in accelerating the capacity of higher education to engage with sustainability accounting and adopting a novel systematic approach toward a collective implementation of and contribution to Sustainable Development Goals (SDGs). The UN SDG 16 “Peace, Justice & Strong Institutions” promotes the (re)building of effective and accountable institutions. In line with the institutional logics metatheory, we provide empirical evidence on how the alignment between social mechanisms alongside the reputation of higher education institutions (HEIs) and SDGs on transparent and responsible service (SDG 16) affect the students' overall experience. Using a sample of 142 UK HEIs, interpretative content analysis and ordinary least squares, the results show that integrating HEIs' responsible-oriented research agenda proactively with high sustainability reputation adds significantly to greater student satisfaction.
Original languageEnglish
Title of host publicationThe Emerald Handbook of Ethical Finance and Corporate Social Responsibility
Subtitle of host publicationA Framework for Sustainable Development
EditorsAhmed Imran Hunjra, Khaled Hussainey
Place of PublicationLeeds
PublisherEmerald Publishing
Number of pages27
ISBN (Electronic)9781804554067
ISBN (Print)9781804554074
Publication statusPublished - 6 May 2024

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