The Impact of Social Mechanisms and Reputation on Stakeholders' Perception of Responsible Service: Evidence From Student Experience at UK Universities

Rasha Ashraf Abdelbadie; Nils  Braakmann; Professor Aly Salama

doi:10.1108/978-1-80455-406-720241020

The Impact of Social Mechanisms and Reputation on Stakeholders' Perception of Responsible Service: Evidence From Student Experience at UK Universities

Rasha Ashraf Abdelbadie^*, Nils Braakmann, Professor Aly Salama

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

Abstract

The UK government has taken the lead in accelerating the capacity of higher education to engage with sustainability accounting and adopting a novel systematic approach toward a collective implementation of and contribution to Sustainable Development Goals (SDGs). The UN SDG 16 “Peace, Justice & Strong Institutions” promotes the (re)building of effective and accountable institutions. In line with the institutional logics metatheory, we provide empirical evidence on how the alignment between social mechanisms alongside the reputation of higher education institutions (HEIs) and SDGs on transparent and responsible service (SDG 16) affect the students' overall experience. Using a sample of 142 UK HEIs, interpretative content analysis and ordinary least squares, the results show that integrating HEIs' responsible-oriented research agenda proactively with high sustainability reputation adds significantly to greater student satisfaction.

Original language	English
Title of host publication	The Emerald Handbook of Ethical Finance and Corporate Social Responsibility
Subtitle of host publication	A Framework for Sustainable Development
Editors	Ahmed Imran Hunjra, Khaled Hussainey
Place of Publication	Leeds
Publisher	Emerald Publishing
Pages	459-485
Number of pages	27
ISBN (Electronic)	9781804554067
ISBN (Print)	9781804554074
DOIs	https://doi.org/10.1108/978-1-80455-406-720241020
Publication status	Published - 6 May 2024

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 4 Quality Education
SDG 12 Responsible Consumption and Production
SDG 16 Peace, Justice and Strong Institutions

Keywords

Disclosure
Universities
Reputation
SDG 16 - Peace, Justice and Strong Institutions
Institutional Logics
Sensemaking
Student experience
Institutional logics
SDG 16

Access to Document

10.1108/978-1-80455-406-720241020

Cite this

Abdelbadie, R. A., Braakmann, N., & Salama, P. A. (2024). The Impact of Social Mechanisms and Reputation on Stakeholders' Perception of Responsible Service: Evidence From Student Experience at UK Universities. In A. I. Hunjra, & K. Hussainey (Eds.), The Emerald Handbook of Ethical Finance and Corporate Social Responsibility: A Framework for Sustainable Development (pp. 459-485). Emerald Publishing. https://doi.org/10.1108/978-1-80455-406-720241020

Abdelbadie, Rasha Ashraf ; Braakmann, Nils ; Salama, Professor Aly. / The Impact of Social Mechanisms and Reputation on Stakeholders' Perception of Responsible Service: Evidence From Student Experience at UK Universities. The Emerald Handbook of Ethical Finance and Corporate Social Responsibility: A Framework for Sustainable Development. editor / Ahmed Imran Hunjra ; Khaled Hussainey. Leeds : Emerald Publishing, 2024. pp. 459-485

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abstract = "The UK government has taken the lead in accelerating the capacity of higher education to engage with sustainability accounting and adopting a novel systematic approach toward a collective implementation of and contribution to Sustainable Development Goals (SDGs). The UN SDG 16 “Peace, Justice \& Strong Institutions” promotes the (re)building of effective and accountable institutions. In line with the institutional logics metatheory, we provide empirical evidence on how the alignment between social mechanisms alongside the reputation of higher education institutions (HEIs) and SDGs on transparent and responsible service (SDG 16) affect the students' overall experience. Using a sample of 142 UK HEIs, interpretative content analysis and ordinary least squares, the results show that integrating HEIs' responsible-oriented research agenda proactively with high sustainability reputation adds significantly to greater student satisfaction.",

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Abdelbadie, RA, Braakmann, N & Salama, PA 2024, The Impact of Social Mechanisms and Reputation on Stakeholders' Perception of Responsible Service: Evidence From Student Experience at UK Universities. in AI Hunjra & K Hussainey (eds), The Emerald Handbook of Ethical Finance and Corporate Social Responsibility: A Framework for Sustainable Development. Emerald Publishing, Leeds, pp. 459-485. https://doi.org/10.1108/978-1-80455-406-720241020

The Impact of Social Mechanisms and Reputation on Stakeholders' Perception of Responsible Service: Evidence From Student Experience at UK Universities. / Abdelbadie, Rasha Ashraf; Braakmann, Nils ; Salama, Professor Aly.
The Emerald Handbook of Ethical Finance and Corporate Social Responsibility: A Framework for Sustainable Development. ed. / Ahmed Imran Hunjra; Khaled Hussainey. Leeds: Emerald Publishing, 2024. p. 459-485.

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

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KW - Disclosure

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KW - Sensemaking

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KW - SDG 16

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Abdelbadie RA, Braakmann N, Salama PA. The Impact of Social Mechanisms and Reputation on Stakeholders' Perception of Responsible Service: Evidence From Student Experience at UK Universities. In Hunjra AI, Hussainey K, editors, The Emerald Handbook of Ethical Finance and Corporate Social Responsibility: A Framework for Sustainable Development. Leeds: Emerald Publishing. 2024. p. 459-485 doi: 10.1108/978-1-80455-406-720241020

The Impact of Social Mechanisms and Reputation on Stakeholders' Perception of Responsible Service: Evidence From Student Experience at UK Universities

Abstract

UN SDGs

Keywords

Access to Document

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