The perspective of national ERP vendors in achieving ERP project success in government organisations: a case of Saudi Arabia

Abdullah Ibrahim Alkraiji, Uchitha Jayawickrama*, Femi Olan, Md Asaduzzaman, Maduka Subasinghage, Samanthika Gallage

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

1 Citation (Scopus)

Abstract

This paper aims to explore Key Influencing Factors (KIFs) from the perspective of national ERP vendors throughout pre-implementation and during implementation of ERP projects. We conducted a mixed methods study on 10 national ERP vendors involved in government sector projects in Saudi Arabia. KIFs were identified through in-depth interviews and prioritised using a multi-criteria decision analysis method. Findings suggested a list of KIFs that are grouped into four main categories namely sponsors and leadership, IT capabilities, change management and project management. The prioritisation of the KIFs reveals the ERP capabilities and the stakeholder managers to be the most important factors.
Original languageEnglish
Number of pages34
JournalEnterprise Information Systems
Early online date30 Nov 2020
DOIs
Publication statusE-pub ahead of print - 30 Nov 2020

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