The perspective of national ERP vendors in achieving ERP project success in government organisations: a case of Saudi Arabia

Abdullah Ibrahim Alkraiji; Uchitha Jayawickrama; Femi Olan; Md Asaduzzaman; Maduka Subasinghage; Samanthika Gallage

doi:10.1080/17517575.2020.1845811

The perspective of national ERP vendors in achieving ERP project success in government organisations: a case of Saudi Arabia

Abdullah Ibrahim Alkraiji, Uchitha Jayawickrama^*, Femi Olan, Md Asaduzzaman, Maduka Subasinghage, Samanthika Gallage

^*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

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Abstract

This paper aims to explore Key Influencing Factors (KIFs) from the perspective of national ERP vendors throughout pre-implementation and during implementation of ERP projects. We conducted a mixed methods study on 10 national ERP vendors involved in government sector projects in Saudi Arabia. KIFs were identified through in-depth interviews and prioritised using a multi-criteria decision analysis method. Findings suggested a list of KIFs that are grouped into four main categories namely sponsors and leadership, IT capabilities, change management and project management. The prioritisation of the KIFs reveals the ERP capabilities and the stakeholder managers to be the most important factors.

Original language	English
Pages (from-to)	71-104
Number of pages	34
Journal	Enterprise Information Systems
Volume	16
Issue number	1
Early online date	30 Nov 2020
DOIs	https://doi.org/10.1080/17517575.2020.1845811
Publication status	Published - 2 Jan 2022

Keywords

ERP
KIFs
CSFs
AHP
government organisations
ERP implementation
multi-criteria decision analysis method
vendors

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10.1080/17517575.2020.1845811

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Cite this

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AU - Subasinghage, Maduka

AU - Gallage, Samanthika

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KW - multi-criteria decision analysis method

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The perspective of national ERP vendors in achieving ERP project success in government organisations: a case of Saudi Arabia

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Keywords

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