TY - CHAP
T1 - The Potential of HRD in Building Quality Services
T2 - The Case of the Palestinian Public Sector
AU - Morrar, Rabeh
AU - Hussein, Rima
AU - Asi, Tasneem
PY - 2024/5/29
Y1 - 2024/5/29
N2 - The objective of this work is to investigate how Lifelong Learning as a component of HRD could positively affect the performance and quality of public services through developing Palestinian public sector employees. Empirical analysis is conducted through a quantitative survey using a self-developed scale on 350 employees in public sector institutions in Palestine. GLM analysis demonstrates that co-operation with universities and internal support for LLL programs play the most important role in increasing the impact of LLL practices and skills on the performance of public sector employees. We also explore the nature and intensity of different obstacles to LLL. Robust OLS evidences support the conclusion that LLL is the cornerstone in developing public institutions performance, contributing to the potential for strategic HRD in which caters to the national context in enhancing the quality of public services for citizens.
AB - The objective of this work is to investigate how Lifelong Learning as a component of HRD could positively affect the performance and quality of public services through developing Palestinian public sector employees. Empirical analysis is conducted through a quantitative survey using a self-developed scale on 350 employees in public sector institutions in Palestine. GLM analysis demonstrates that co-operation with universities and internal support for LLL programs play the most important role in increasing the impact of LLL practices and skills on the performance of public sector employees. We also explore the nature and intensity of different obstacles to LLL. Robust OLS evidences support the conclusion that LLL is the cornerstone in developing public institutions performance, contributing to the potential for strategic HRD in which caters to the national context in enhancing the quality of public services for citizens.
KW - Human resource development
KW - ICT
KW - Lifelong learning
KW - Public sector in Palestine
KW - Technological infrastructure
UR - http://www.scopus.com/inward/record.url?scp=85195996509&partnerID=8YFLogxK
U2 - 10.1007/978-3-031-56586-1_72
DO - 10.1007/978-3-031-56586-1_72
M3 - Chapter
AN - SCOPUS:85195996509
SN - 9783031565854
SN - 9783031565885
T3 - Studies in Systems, Decision and Control
SP - 997
EP - 1010
BT - Artificial Intelligence and Economic Sustainability in the Era of Industrial Revolution 5.0
A2 - Al-Sartawi, Abdalmuttaleb M. A. Musleh
A2 - Nour, Abdulnaser Ibrahim
PB - Springer
CY - Cham, Switzerland
ER -
