The Quadruple Helix Model of Libraries: The Role of Public Libraries in Newcastle upon Tyne

This article is based on semistructured interviews with library staff members in order to explore both how they perceive the role of libraries in most deprived areas in Newcastle upon Tyne and how they relate with their patrons. We show that public libraries play a primary role in activating a virtuous cycle, in which infrastructures, skills, and increased ability of users to achieve their goals simultaneously result from and feed social inclusion strategies. However, some limits might be related to the availability of public economic resources that tends to affect the smaller libraries by reducing opening times and services provided.