The role of internal marketing in implementing service excellence in SMEs

Hina Khan

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

Original languageEnglish
Title of host publicationEntrepreneurship Marketing: Principles and Practice of SME Marketing
EditorsSonny Nwankwo, Tunji Gbadamosi
Place of PublicationLondon
PublisherTaylor & Francis
Pages254-272
ISBN (Print)978-0415573764
DOIs
Publication statusPublished - 2011

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