The Third Way for the Third Sector: Using Design to Transfer Knowledge and Improve Service in a Voluntary Community Sector Organisation

Mark Bailey, Laura Warwick

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    Abstract

    This paper describes a two-year Knowledge Transfer Partnership that concluded in September 2011. Knowledge Transfer Partnerships (KTP) is a UK-wide activity that helps organisations to improve their competitiveness and productivity by making better use of knowledge, technology and skills within universities, colleges and research organisations. This paper details the outcome of a KTP between Age UK Newcastle and Northumbria University’s School of Design that aimed to use Design approaches to improve the charity’s services. This paper will describe the recent context for organisations operating in the Voluntary Community Sector and discuss the relevance of a Design approach to both the improvement of customer services in this circumstance, as well as the transfer of knowledge to a capacity-starved organisation. It will also document how Design was used to achieve both of these aims, and the resulting impact of this engagement on the organisation and stakeholders.
    Original languageEnglish
    Title of host publicationInnovation Through Knowledge Transfer 2012
    EditorsRobert Howlett, Bogdan Gabrys, Katarzyna Musial-Gabrys, Jim Roach
    Place of PublicationLondon
    PublisherSpringer
    Pages121-133
    Volume18
    ISBN (Print)978-3-642-34218-9
    DOIs
    Publication statusPublished - 2013

    Publication series

    NameSmart Innovation, Systems and Technologies
    PublisherSpringer

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