TY - CHAP
T1 - The Third Way for the Third Sector: Using Design to Transfer Knowledge and Improve Service in a Voluntary Community Sector Organisation
AU - Bailey, Mark
AU - Warwick, Laura
PY - 2013
Y1 - 2013
N2 - This paper describes a two-year Knowledge Transfer Partnership that concluded in September 2011. Knowledge Transfer Partnerships (KTP) is a UK-wide activity that helps organisations to improve their competitiveness and productivity by making better use of knowledge, technology and skills within universities, colleges and research organisations. This paper details the outcome of a KTP between Age UK Newcastle and Northumbria University’s School of Design that aimed to use Design approaches to improve the charity’s services. This paper will describe the recent context for organisations operating in the Voluntary Community Sector and discuss the relevance of a Design approach to both the improvement of customer services in this circumstance, as well as the transfer of knowledge to a capacity-starved organisation. It will also document how Design was used to achieve both of these aims, and the resulting impact of this engagement on the organisation and stakeholders.
AB - This paper describes a two-year Knowledge Transfer Partnership that concluded in September 2011. Knowledge Transfer Partnerships (KTP) is a UK-wide activity that helps organisations to improve their competitiveness and productivity by making better use of knowledge, technology and skills within universities, colleges and research organisations. This paper details the outcome of a KTP between Age UK Newcastle and Northumbria University’s School of Design that aimed to use Design approaches to improve the charity’s services. This paper will describe the recent context for organisations operating in the Voluntary Community Sector and discuss the relevance of a Design approach to both the improvement of customer services in this circumstance, as well as the transfer of knowledge to a capacity-starved organisation. It will also document how Design was used to achieve both of these aims, and the resulting impact of this engagement on the organisation and stakeholders.
UR - http://capitadiscovery.co.uk/northumbria-ac/items/1652284
UR - http://capitadiscovery.co.uk/northumbria-ac/items/1652284
U2 - 10.1007/978-3-642-34219-6_14
DO - 10.1007/978-3-642-34219-6_14
M3 - Chapter
SN - 978-3-642-34218-9
VL - 18
T3 - Smart Innovation, Systems and Technologies
SP - 121
EP - 133
BT - Innovation Through Knowledge Transfer 2012
A2 - Howlett, Robert
A2 - Gabrys, Bogdan
A2 - Musial-Gabrys, Katarzyna
A2 - Roach, Jim
PB - Springer
CY - London
ER -