The Third Way for the Third Sector: Using Design to Transfer Knowledge and Improve Service in a Voluntary Community Sector Organisation

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Original languageEnglish
Title of host publicationInnovation Through Knowledge Transfer 2012
EditorsRobert Howlett, Bogdan Gabrys, Katarzyna Musial-Gabrys, Jim Roach
Place of PublicationLondon
PublisherSpringer
Pages121-133
Volume18
ISBN (Print)978-3-642-34218-9
DOIs
Publication statusPublished - 2013

Publication series

NameSmart Innovation, Systems and Technologies
PublisherSpringer
Publication type

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

This paper describes a two-year Knowledge Transfer Partnership that concluded in September 2011. Knowledge Transfer Partnerships (KTP) is a UK-wide activity that helps organisations to improve their competitiveness and productivity by making better use of knowledge, technology and skills within universities, colleges and research organisations. This paper details the outcome of a KTP between Age UK Newcastle and Northumbria University’s School of Design that aimed to use Design approaches to improve the charity’s services. This paper will describe the recent context for organisations operating in the Voluntary Community Sector and discuss the relevance of a Design approach to both the improvement of customer services in this circumstance, as well as the transfer of knowledge to a capacity-starved organisation. It will also document how Design was used to achieve both of these aims, and the resulting impact of this engagement on the organisation and stakeholders.

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