The Third Way for the Third Sector: Using Design to Transfer Knowledge and Improve Service in a Voluntary Community Sector Organisation
Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review
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Details
Original language | English |
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Title of host publication | Innovation Through Knowledge Transfer 2012 |
Editors | Robert Howlett, Bogdan Gabrys, Katarzyna Musial-Gabrys, Jim Roach |
Place of Publication | London |
Publisher | Springer |
Pages | 121-133 |
Volume | 18 |
ISBN (Print) | 978-3-642-34218-9 |
DOIs | |
Publication status | Published - 2013 |
Publication series
Name | Smart Innovation, Systems and Technologies |
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Publisher | Springer |
Publication type | Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review |
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Abstract
This paper describes a two-year Knowledge Transfer Partnership that concluded in September 2011. Knowledge Transfer Partnerships (KTP) is a UK-wide activity that helps organisations to improve their competitiveness and productivity by making better use of knowledge, technology and skills within universities, colleges and research organisations. This paper details the outcome of a KTP between Age UK Newcastle and Northumbria University’s School of Design that aimed to use Design approaches to improve the charity’s services. This paper will describe the recent context for organisations operating in the Voluntary Community Sector and discuss the relevance of a Design approach to both the improvement of customer services in this circumstance, as well as the transfer of knowledge to a capacity-starved organisation. It will also document how Design was used to achieve both of these aims, and the resulting impact of this engagement on the organisation and stakeholders.
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