ThoughtCloud: Exploring the role of feedback technologies in care organisations

Andy Dow, John Vines, Rob Comber, Rob Wilson

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

21 Citations (Scopus)
40 Downloads (Pure)


ThoughtCloud is a lightweight, situated, digital feedback system designed to allow voluntary and community sector care organisations to gather feedback and opinions from those who use their services. In this paper we describe the design and development of ThoughtCloud and its evaluation through a series of deployments with two organisations. Using the system, organisations were able to pose questions about the activities that they provide and gather data in the form of ratings, video or audio messages. We conducted observations of ThoughtCloud in use, analysed feedback received, and conducted interviews with those who 'commissioned' feedback around the value of comments received about their organisation. Our findings highlight how simple, easily deployable digital systems can support new feedback processes within care organisations and provide opportunities for understanding the personal journeys and experiences of vulnerable individuals who use these care services.

Original languageEnglish
Title of host publicationProceedings of the 2016 CHI Conference on Human Factors in Computing Systems - CHI '16
Subtitle of host publicationMay 7-12, 2016 California, San Jose, USA
Place of PublicationNew York
Number of pages12
ISBN (Electronic)9781450333627
Publication statusPublished - 7 May 2016
Externally publishedYes
Event34th Annual Conference on Human Factors in Computing Systems, CHI 2016 - San Jose, United States
Duration: 7 May 201612 May 2016


Conference34th Annual Conference on Human Factors in Computing Systems, CHI 2016
Country/TerritoryUnited States
CitySan Jose


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