Abstract
ThoughtCloud is a lightweight, situated, digital feedback system designed to allow voluntary and community sector care organisations to gather feedback and opinions from those who use their services. In this paper we describe the design and development of ThoughtCloud and its evaluation through a series of deployments with two organisations. Using the system, organisations were able to pose questions about the activities that they provide and gather data in the form of ratings, video or audio messages. We conducted observations of ThoughtCloud in use, analysed feedback received, and conducted interviews with those who 'commissioned' feedback around the value of comments received about their organisation. Our findings highlight how simple, easily deployable digital systems can support new feedback processes within care organisations and provide opportunities for understanding the personal journeys and experiences of vulnerable individuals who use these care services.
Original language | English |
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Title of host publication | Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems - CHI '16 |
Subtitle of host publication | May 7-12, 2016 California, San Jose, USA |
Place of Publication | New York |
Publisher | ACM |
Pages | 3625-3636 |
Number of pages | 12 |
ISBN (Electronic) | 9781450333627 |
DOIs | |
Publication status | Published - 7 May 2016 |
Externally published | Yes |
Event | 34th Annual Conference on Human Factors in Computing Systems, CHI 2016 - San Jose, United States Duration: 7 May 2016 → 12 May 2016 |
Conference
Conference | 34th Annual Conference on Human Factors in Computing Systems, CHI 2016 |
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Country/Territory | United States |
City | San Jose |
Period | 7/05/16 → 12/05/16 |
Keywords
- Charity organisations
- Civic engagement
- Feedback
- Lightweight technologies
- Public displays