TQM enablers and business sustainability: an empirical study of the service sector in the North East of England.

Andrew Robson; Ed Mitchell; Vas Prabhu

doi:10.1108/02656710210427566

TQM enablers and business sustainability: an empirical study of the service sector in the North East of England.

Andrew Robson, Ed Mitchell, Vas Prabhu

Research output: Contribution to journal › Article › peer-review

14 Citations (Scopus)

Original language	English
Pages (from-to)	610-634
Journal	International Journal of Quality and Reliability Management
Volume	19
Issue number	5
DOIs	https://doi.org/10.1108/02656710210427566
Publication status	Published - Jan 2002

Keywords

factor analysis
service industries
sustainable development
TQM

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1108/02656710210427566

Cite this

@article{0513bafa2f5643a185e89f716ab59b03,

title = "TQM enablers and business sustainability: an empirical study of the service sector in the North East of England.",

keywords = "factor analysis, service industries, sustainable development, TQM",

author = "Andrew Robson and Ed Mitchell and Vas Prabhu",

year = "2002",

month = jan,

doi = "10.1108/02656710210427566",

language = "English",

volume = "19",

pages = "610--634",

journal = "International Journal of Quality and Reliability Management",

issn = "0265-671X",

publisher = "Emerald",

number = "5",

}

TY - JOUR

T1 - TQM enablers and business sustainability: an empirical study of the service sector in the North East of England.

AU - Robson, Andrew

AU - Mitchell, Ed

AU - Prabhu, Vas

PY - 2002/1

Y1 - 2002/1

KW - factor analysis

KW - service industries

KW - sustainable development

KW - TQM

U2 - 10.1108/02656710210427566

DO - 10.1108/02656710210427566

M3 - Article

SN - 0265-671X

VL - 19

SP - 610

EP - 634

JO - International Journal of Quality and Reliability Management

JF - International Journal of Quality and Reliability Management

IS - 5

ER -