| Original language | English |
|---|---|
| Journal | Singapore Marketer |
| Volume | 3 |
| Publication status | Published - Jul 2010 |
Turning consumer frowns into smiles: the art of service recovery
Research output: Contribution to journal › Article › peer-review
Research output: Contribution to journal › Article › peer-review
| Original language | English |
|---|---|
| Journal | Singapore Marketer |
| Volume | 3 |
| Publication status | Published - Jul 2010 |