Understanding re-finding behavior in naturalistic email interaction logs

David Elsweiler, Morgan Harvey, Martin Hacker

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

32 Citations (Scopus)

Abstract

In this paper we present a longitudinal, naturalistic study of email behavior (n=47) and describe our efforts at isolating re-finding behavior in the logs through various qualitative and quantitative analyses. The presented work underlines the methodological challenges faced with this kind of research, but demonstrates that it is possible to isolate re-finding behavior from email interaction logs with reasonable accuracy. Using the approaches developed we uncover interesting aspects of email re-finding behavior that have so far been impossible to study, such as how various features of email-clients are used in re-finding and the difficulties people encounter when using these. We explain how our findings could influence the design of email-clients and outline our thoughts on how future, more in depth analyses, can build on the work presented here to achieve a fuller understanding of email behavior and the support that people need.
Original languageEnglish
Title of host publicationProceedings of the 34th international ACM SIGIR Conference on Research and Development in Information Retrieval
Place of PublicationNew York
PublisherACM
Pages35-44
ISBN (Print)978-1-4503-0757-4
DOIs
Publication statusPublished - 2011
EventProceeding of the 34th International {ACM} {SIGIR} Conference on Research and Development in Information Retrieval, {SIGIR} 2011, Beijing, China, July 25-29, 2011 -
Duration: 1 Jan 2011 → …

Conference

ConferenceProceeding of the 34th International {ACM} {SIGIR} Conference on Research and Development in Information Retrieval, {SIGIR} 2011, Beijing, China, July 25-29, 2011
Period1/01/11 → …

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