Understanding the Dialectic Relationship between Intra and Inter-Organizational Cooperation

Keith Baker

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review


Information and Communication Technology (ICT) is often seen as a vehicle for organizational reform. However, the established literature on achieving ICT based reform tends to focus upon the private sector and is unsuitable for analysing the public sector. In the public sector ICT reform is usually delivered through complex partnership arrangements with private sector organizations. This seen the emergence of the Strategic Service Partnership (SSP) in which an interorganizational relationship is established between a public sector organization and a private sector organization. This partnership allows for the private sector organization to become the exclusive provider of ICT systems for the public sector organization. These ICT systems allow for intra-organizational communication and coordination to be achieved. As such reform which seeks to enable intra-organizational collaboration is shown to be dependent upon the establishment of inter-organizational collaboration. These two factors are understood in terms of a dialectic relationship.
Original languageEnglish
Title of host publicationThe Handbook of Electronic Collaboration and Organizational Synergy
EditorsJanet Salmons, Lynn Wilson
Place of PublicationHershey, PA
PublisherIGI Global
Number of pages1026
ISBN (Print)978-1605661063
Publication statusPublished - Nov 2008


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