Understanding the experience-centeredness of privacy and security technologies

Paul Dunphy, John Vines, Lizzie Coles-Kemp, Rachel Clarke, Vasilis Vlachokyriakos, Peter Wright, John McCarthy, Patrick Olivier

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

19 Citations (Scopus)
1 Downloads (Pure)

Abstract

The joint study of computer security, privacy and humancomputer interaction (HCI) over the last two decades has shaped a research agenda focused upon usable privacy & security. However, in HCI research more generally there has long been an awareness of the need to understand and design for user experience, in recognition of the complex and multi-faceted role that technology now plays in our lives. In this paper we add to the growing discussion by introducing the notion of experiencecentered privacy and security. We argue that in order to engage users of technology around issues related to experiences of privacy and security, research methods are required that may be outside of the normal repertoire of methods that we typically call upon. We describe three projects that developed non-typical research methods to reveal experiential insights into user interactions with privacy and security-related technologies. We conclude by proposing a research agenda that begins to illustrate how the discourse and methods of experience-centered design might serve to provide valuable alternative perspectives on new and enduring user-facing privacy and security problems.

Original languageEnglish
Title of host publicationNSPW 2014 - Proceedings of the 2014 New Security Pardigms Workshop
PublisherACM
Pages83-94
Number of pages11
ISBN (Electronic)9781450330626
DOIs
Publication statusPublished - 15 Sep 2014
Event2014 New Security Pardigms Workshop, NSPW 2014 - Victoria, Canada
Duration: 15 Sep 201418 Sep 2014

Conference

Conference2014 New Security Pardigms Workshop, NSPW 2014
CountryCanada
CityVictoria
Period15/09/1418/09/14

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